Personal data protection policy for users

Thus, we collect and process data, documents and information in order to fulfill legal, explicit and legitimate objectives and purposes, according to fair procedures in the context of customer relationship management and contact, in order to provide transport services and additional services in order to provide transport services and additional services in compliance with the regulations applicable to our specific commercial activity.

Thus, as part of the treatments we carry out:

• We make sure to indicate whether the requirement to provide personal data on your part is regulatory or contractual in nature or whether this provision is a condition for the conclusion of a contract;
• We make sure to indicate whether the person concerned is required to provide such personal data or whether it is optional and we inform you of the possible consequences that the non-provision of this data could have for the data subject;
• When the case arises, we make sure to indicate the existence of automated decision-making, including profiling. For this purpose, in such a case, we provide you with, on the one hand, useful information concerning the logic underlying this computerized decision and, on the other hand, we provide you with information about their importance and the intended consequences of this possible processing for the person concerned;
• Where the case arises, we take care to indicate to the person concerned our intention to carry out further processing of the personal data for purposes other than that for which the personal data was originally collected. We therefore provide information beforehand about this other purpose and any other information that allows it to be understood in a transparent manner;
• We communicate limited data concerning our customers and contacts and only to authorized recipients. These may be the competent departments of Dreamjet SAS as well as experts, subcontractors and partners involved in the provision of services, as well as airport authorities or public authorities authorized to receive communication of personal data within the framework of applicable law;
• We are committed to ensuring the transparency of data processing and collection by providing appropriate information to individuals in all cases of data collection or receipt, when data is transmitted to us directly by individuals or is transmitted to us by third parties or when collected through the use of technology;
• We are committed
  • to minimize treatments,
  • to ensure the regular updating of the data,
  • to carry out a proportionate conservation of data according to criteria determined in particular with regard to the purpose of the treatment, contractual or operational requirements or to meet our regulatory obligations and this, in compliance with applicable law,
  • to take into account the rules governing commercial solicitations by email and telephone,
  • to supervise relationships with partners and subcontractors by any means appropriate to ensure compliance with our legal obligations,
  • in case of data transfer to a country located outside the European Union, to take all possible measures, in accordance with the requirements of the RGPD/GDPR, guaranteeing compliance with the regulations applicable in Europe. Indeed, Dreamjet SAS uses service providers providing services in particular from or in countries located outside the territory of the European Union,
  • to make our employees aware of the need to protect personal data and their confidentiality,
  • to ensure the security of treatments and data,
  • to take into account all the rights recognized to natural persons under the applicable regulations.

Within Dreamjet SAS, the principles and requirements of personal data protection law are accompanied by organizational and technical measures in order to effectively apply the provisions of the RGPD/GDPR. Dreamjet SAS is at your disposal to provide any information or details you need on this subject.

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A. In the context of Information and Communication

Dreamjet SAS processes personal data for the purposes of information or external communication for all persons who wish to know more about our activities or to be informed about it in the long term. This includes in particular the management of operations related to our event activities, the management of newsletters and the animation of our activities on social networks.

B. In the context of the management of reservations and the execution of air transport contracts

Dreamjet SAS processes personal data for the purposes of:

1. To manage passenger reservations, issue tickets, execute air transport contracts and associated additional services (choice of a seat, purchase of a specific meal tray, insurance subscription, download of an application for services provided by our partners allowing access to an on-board entertainment offer). We process data electronically in order to allow the conclusion of the transport contract and must have identification data in order to record them in the same reservation file (PNR) containing the information concerned (identity of passengers, contact details, contact details, ticket price, itinerary (s) and date (s) of travel). According to the regulations applicable to travel, Dreamjet SAS must also collect the main information on travel documents (for example: passport or identity card number, date and country of issue, expiration date, expiration date, nationality of the passenger). Some countries of destination or overview require the sending of additional data such as the data in the so-called PNR reservation file (these files contain information on the additional services contracted, the payment method used, the travel itinerary, the itinerary of the trip, names, first names, names, first names, gender, date of birth...). This data is transmitted to the French authorities for any flight to or from French territory. Moreover, this information may vary depending on the State of departure and/or destination of the flight and possibly the States of overflight and/or transit. If not previously requested, this information must be provided when passengers check in at the terminal or online. The data collected may also be transmitted to the airlines that operate the flights with a Dreamjet SAS flight number.
2. To collect the amounts due to Dreamjet SAS or its partners, to proceed with the fight against payment fraud;
3. To monitor your relationship with Dreamjet SAS and its partners to provide a better service (such as your location in the terminal); in order to provide information in the event of flight irregularity (s), in order to gather the opinion of people on the quality of our services in order to improve them, in order to manage complaints or provide after-sales service;
4. To ensure communication with passengers' loved ones in case of emergency, to provide you with the necessary assistance based on your physical condition or in order to provide the necessary care in the event of a health problem on board our flights;
5. To fulfill our legal obligations towards the authorities of the countries of departure, destination, transit and overflight and necessary for the execution of the transport contract.

C. As part of the management and monitoring of customer relationships

Dreamjet SAS processes personal data in order to allow you to manage your data within a Dedicated Account, accessible online, placed under your control with identifiers whose confidentiality you must maintain.

In general, as part of the management and monitoring of the relationship with our customers, personal data is processed by Dreamjet SAS for the purposes of:

1. To offer services and products similar to those you have already contracted with the company or different services and products when you have consented to receive other commercial solicitations;
2. To facilitate the subscription of the air transport contract when making a reservation or selecting additional services by allowing you to resume your order when you have been interrupted in it;
3. To provide you with good deals corresponding to your requests, to take into account your participation in competitions or promotional actions, as well as loyalty actions;
4. To ensure the carrying out of administrative operations related to the management of the commercial relationship, including accounting, the development of statistics, the management of outstanding payments and amicable or judicial disputes, the management of security incidents, the management of rights relating to personal data.

D. In the context of the provision of Internet and mobile services and technologies

Dreamjet SAS processes data as part of the implementation of websites accessible at the addresses lacompagnie.com, as well as in the context of mobile sites or applications that can be downloaded from Apple® store and Androïd® store (hereinafter the “Sites”). The purpose of data processing is in particular to allow Dreamjet SAS to understand the uses of websites by its visitors and customers and to offer appropriate use, to allow access to the personal account, and to offer on-board entertainment services.

Cookies and trackers : During visits to the Sites, cookie or tracker technologies may be set up automatically in the User's Internet browsing software and stored in the terminal used. Traditionally, there are three types of cookies: navigation cookies, audience statistics/measurement cookies, advertising cookies. Navigation cookies make it possible to provide services to users of the Sites when they are deposited as well as during subsequent visits. The cookie file may in particular contain information such as the user's identifier to facilitate the use of certain functionalities (Filling in mandatory fields, passwords, etc.) or simply information relating to navigation on the Site (the pages consulted, the date and time of the consultation, etc.). The cookie may not contain any personally identifiable information and only allow Dreamjet SAS to better understand the traffic on its site in order to improve its content or contain information. The user can refuse the presence of cookies thanks to the settings of the browser software he uses. In order to understand the configuration possibilities, the User is invited to consult the educational explanations offered by the French supervisory authority, the National Commission for Informatics and Freedoms: http://www.cnil.fr.

As such, natural persons have a set of rights that apply on a case-by-case basis taking into account the circumstances of the treatments and their relationship with Dreamjet SAS. These rights are:

• The right of access, which allows you to obtain confirmation that personal data concerning you is or is not being processed and, when they are processed, the possibility of obtaining access to the data,
• The right to rectification, which allows you to obtain the correction of personal data when they are inaccurate and, taking into account the purposes of the processing, the right to have the data completed, including by providing a supplementary statement,
• The right to the erasure of personal data when certain reasons are met,
• The right not to be the subject of prospecting, in particular by email or telephone,
• The right to obtain the limitation of data processing when certain elements are met.
  

Dreamjet SAS is committed to examining any request received from the natural persons concerned in order to make effective our commitment to transparency and facilitate the exercise of the rights recognized by the RGPD/GDPR. We will strive to provide answers to your questions in a concise, transparent, understandable and easily accessible manner, in clear and simple terms.

In addition, you can contact us at any time in order to find out more about the processing of your data, as well as about the application of the RGPD/GDPR, the amended Data Protection Act and the application of this Policy. Information may be provided to you in writing or by other means, including by electronic means, if appropriate or if your request is submitted in this form.

If you request it, the information may be provided to you orally, provided that your identity is demonstrated by other means.

Requests relating to your rights and/or the processing that we carry out, on the application of the RGPD/GDPR, the amended Data Protection Act or the application of this Policy as well as any question relating to personal data may be sent, according to your choice in writing or orally, using the following contact details so that we can answer them as soon as possible:

By mail to:

Dreamjet SAS S.A.

Legal department

26-28 Villa Baudran

94110 ARCUEIL

Or by email to: accessibility@lacompagnie.com

In order to ensure your identity, you may be asked to provide supporting information or documents.

DREAMJET SAS S.A. - Legal representative: Mr. Christian Vernet, General Manager