General conditions of carriage for passengers

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Article 1 – Definitions

Article 2 – Scope

Article 3 – Tickets

Article 4 –Reservations

Article 5 – Passengerrights

Article 6 – Passengerswith Reduced Mobility

Article 7 – Check-inand boarding

Article 8 – Prices,surcharges, taxes, fees and charges, currency

Article 9 – Refusal ofcarriage and flight ban

Article 10 – Baggage

Article 11 – Schedules

Article 12 –Reimbursement of prices, surcharges, taxes, fees and charges

Article 13 – Conduct onboard the aircraft

Article 14 – Servicesprovided by other companies

Article 15 – Traveldocuments, entry conditions, customs inspections, and security checks

Article 16 – Successivecarriers

Article 17 – DreamJet'sPassenger and baggage liability

Article 18 – Complaintson baggage

Article 19 – Time limitfor action

Article 20 –Notifications and deadlines

Article 21 – Termination of the Contract of Carriage

Article 22 – Applicablelaw and disputes

Theterms used in these General Conditions of Carriage, which are listed below,have the following meaning (in the singular or plural):

Chartering: refers to theoperation by which the entity that has entered into a Contract of Carriage withthe Passenger entrusts a Carrier with the responsibility of carrying out all orpart of the Air Transport. Also refers to the operation by which any othercontractor of the Passenger (for example, a tour operator) entrusts a Carrierwith the provision of all or part of the Air Transport. 

Authorized Agent: refers to any naturalor legal person that DreamJet has appointed to represent it in the sale ofTickets on its Air Transport services or, where such Authorized Agent isauthorized to do so, the Air Transport services of another Carrier.

Pets: refers to the pet(dog or cat) accompanying the Passenger who owns it, or who assumesresponsibility for it on behalf of the owner during the journey.

Baggage: refers to thepersonal effects and other items that accompany the Passenger during his/herjourney. Unless otherwise specified, this term refers to both Checked Baggageand Unchecked Baggage.

Checked Baggage: refers to Baggage ofwhich the Carrier has taken custody and for which the Carrier has issued aBaggage Identification Tag and/or a Baggage Check. Such Checked Baggage travelsin the hold of the aircraft.

Unchecked Baggage (orHand Baggage): refers to all Baggage, except Checked Baggage. The Passenger carriesUnchecked Baggage with him/her on the aircraft and retains custody thereof.

Ticket: refers to a validdocument establishing the Passenger's right to be carried by the Carrier. Thisdocument is issued to the Passenger by the Carrier or an Authorized Agent, inthe form of an Electronic Ticket or a Ticket. This Ticket is the Contract of Carriage;as such, it includes Flight Coupons, Passenger Coupons, and Passenger Notices,and refers to these General Conditions of Sale and Carriage.

Additional Ticket: refers to a Ticketissued to the Passenger, only in addition to another Ticket, and the whole ofwhich constitutes a single Contract of Carriage.

Electronic Ticket: refers to anItinerary and Receipt, Flight Coupons, and any other electronic boardingdocument stored in the Carrier's reservation system issued to the Passenger.

Baggage Check: refers to the partsof the Passenger's Ticket relating to the carriage of the Passenger's CheckedBaggage.

Trained Service Dog: refers to a servicedog individually trained to perform specific tasks for the benefit of a personwith a disability, including physical, visual, sensory, psychiatric,intellectual, or mental disabilities, in accordance with the applicableregulations. Therapy or emotional support animals are not considered TrainedService Dogs.

Carrier Designator Code: refers to the codeassigned by IATA, identifying each member carrier of this organization in twoor more alphabetical, numeric, or alphanumeric characters and appearing on theTicket attached to the flight number. The code designating DreamJet is “B0”.

General Conditions ofCarriage:refers to these General Conditions of Carriage for Passengers.

Special Conditions: refers to thespecific provisions applicable to a certain country, territory, or market. Theapplicable Special Conditions are published by the Carrier on the website ofthe market concerned, in the “Special Conditions” section that can be accessedfrom the “Conditions of Sale and Carriage” section.

Fare Conditions: refers to theconditions applicable to a Fare, as determined by the Carrier.

Consumer: refers to any naturalperson who has purchased a Ticket to travel for purposes that do not fallwithin the scope of his/her business, industrial, craft, or professionalactivity.

Contract of Carriage: refers to thedeclarations and stipulations appearing on the Ticket or the Itinerary andReceipt, identified as such and incorporating these General Conditions ofCarriage, the Fare Conditions and, where applicable, the Special Conditions andPassenger notices.

Agreement: refers, asapplicable, to one of the following agreements as well as any agreementamending and/or replacing such agreements:

-         the Convention for the Unification of Certain Rules for InternationalCarriage by Air of October 12, 1929 (hereinafter the Warsaw Convention);

-         the Hague Protocol of September 28, 1955, and the Montreal ProtocolsNos.1, 2, and 4 of 1975, amending the Warsaw Convention;

-         the Guadalajara Supplementary Convention of September 18, 1961;

-         the Convention for the Unification of Certain Rules for InternationalCarriage by Air, signed in Montreal on May 28, 1999 (hereinafter the MontrealConvention).

Flight Coupon: refers to the part ofthe Ticket, in paper or electronic format, corresponding to a specific Flightand conferring on the Passenger the right to be carried on this Flight betweenspecific points. In the case of an Electronic Ticket, the Flight Coupon isrecorded in the Carrier's reservation system.

Passenger Coupon: refers to the part ofthe Ticket marked as such and which must be retained by the Passenger.

Special Declaration ofInterest:refers to the declaration made by the Passenger at the time of checking in theBaggage, specifying a value greater than the limitation of liability set by theConvention, and against payment of an additional sum.

Damage: covers any loss inthe event of death or personal injury that a Passenger may suffer, as well asany total or partial loss, damage, destruction, deterioration, theft, or anydelay relating to Baggage, occurring as a result of or in direct connection withthe Air Transport or other services provided by the Carrier or itssubcontractors in connection with the Air Transport, as well as any delaysuffered by a Passenger.

Special Drawing Rights(SDR):refers to a unit of account of the International Monetary Fund (IMF), the valueof which is determined periodically by the IMF.

Stopovers: refers to anintermediate stop during the journey, except for the departure and destinationairports, indicated on the Ticket, or in the Schedules, as scheduled stops onthe route.

Baggage Tag: refers to the part ofthe Baggage Identification Tag affixed to the Checked Baggage.

Baggage IdentificationTag:refers to a ticket issued by the Carrier in order to individually identify eachpiece of Checked Baggage and comprising a part affixed to the Checked Baggage(“Baggage Tag”) and another given to the Passenger during the check-in of saidBaggage (“Baggage Receipt”).

Force Majeure: refers to any eventbeyond the control of the party invoking it, which could not be reasonablyforeseen at the time of entering into the Contract of Carriage and the effectsof which cannot be avoided despite every effort, preventing the performance ofall or part of the obligations resulting from the Contract of Carriage.

Service Fees: refers, ifapplicable, to the fees charged to the Passenger by the Carrier and/or itsAuthorized Agent, in particular in return for the reissue or refund of aTicket. The Passenger will be informed by the Carrier of the amount of theapplicable Service Fees before his/her request is finalized.  The amountof such Service Fees is available from the Carrier or its Authorized Agent.

Baggage Allowance: refers to the maximumquantity of Baggage, determined in number, weight, and/or dimensions, set bythe Carrier, that each Passenger may carry at no extra charge. It may differfrom one Carrier to another. The Baggage Allowance applicable to Checked Baggageis mentioned in the Itinerary and Receipt.

Check-in Deadline: refers to thedeadline determined by the Carrier issuing the Ticket and by which time thePassenger must have checked in, including Baggage if applicable, and receivedhis/her boarding pass.

Schedules: refers to thedeparture and arrival times of the Flights, as published by the Carrier orunder its authority, or made known to the public by electronic means.

IATA : refers to theInternational Air Transport Association, created in April 1945 in Montreal,whose mission is to encourage the development of safe, reliable, and affordableair transport, promote air trade, and study related issues.

Itinerary and Receipt: refers to one or moredocuments issued on paper, by fax, by email, or delivered by any otherelectronic means to Passengers travelling with electronic Tickets. Thesedocuments mention the name of the Passenger, information relating to theFlight, Passenger notices, and a receipt.

Days: refers to each of theseven days of the week.

Passenger: refers to any naturalperson in possession of a Ticket duly issued by or with the agreement of theCarrier, carried or to be carried on board an aircraft, with the exception ofcrew members.

Passenger with ReducedMobility:refers to any person whose mobility is reduced, when using a means oftransport, due to any physical disability (sensory or motor, permanent ortemporary), any intellectual disability or impairment, any other cause ofdisability, or age, and whose situation requires appropriate attention andadaptation to his/her particular needs of the service made available to allPassengers.

Transit Passenger: refers to a Passengerarriving at an airport to continue his/her journey to another country:

-         on the same Flight, from that airport;

-         on a Connecting Flight, from that airport;

-         on a Connecting Flight, from another airport;

-         on a Flight continuing on the same route, from that airport.

Code Share: refers to a Flightoperated either by the Carrier or by an air carrier with which the Carrier hasshared its Designator Code.

Validity Period: refers to the periodfor which the Ticket is valid for transportation purposes.

Person Entitled toCompensation: refers to the Passenger or any person entitled to compensation inrespect of such Passenger in accordance with applicable law and these GeneralConditions of Carriage.

Contingency Plan forlengthy tarmac delays: refers to the contingency plan adopted by theCarrier in the event of a significant delay of the aircraft on the tarmac of anairport located in the United States, as described by the United StatesDepartment of Transportation (DOT).

Baggage Receipt: refers to the part ofthe Baggage Identification Tag given to the Passenger by the Carrier during thecheck-in of Checked Baggage.

Carrier Regulations: refers to DreamJet'sspecific regulations in force on the date of Reservation of the Ticketconcerning, in particular, unaccompanied children; Passengers with ReducedMobility; pregnant women; sick Passengers; the carriage of Pets and TrainedService Dogs; restrictions on the use of electronic devices on board theaircraft; the ban on smoking; the consumption of alcohol on board; items whosecarriage is prohibited or subject to restrictions; and the limits applicable toBaggage with regard to number, dimensions, and weight. The Carrier'sRegulations are available from the Carrier and can be accessed on the DreamJetWebsite.

Reservation: refers to a requestfor carriage made by a Passenger that has been registered by the Carrier or anAuthorized Agent.

Website: refers to the website“www.lacompagnie.com”

Fare: refers to the priceof a transport service reserved by the Passenger, in a reservation class, for ajourney, a Flight and, if applicable, one or more given dates, as determined bythe Carrier. The Fare may be subject to special Fare Conditions. Fares includeapplicable taxes but do not include Service Fees, unless otherwise indicated.

Ticket: refers to a Ticket ina form other than an Electronic Ticket.

Air Transport: refers to thecarriage of the Passenger and his/her Baggage by aircraft within the meaning ofthe applicable Convention.

Carrier: refers to DreamJet orany other carrier whose Designator Code appears on the Ticket or an AdditionalTicket.

Contracting Carrier: refers to the Carrierwith which the Passenger has entered into a Contract of Carriage.

Actual Carrier: refers to the Carrieractually carrying out the flight. 

Flight: refers to a flightoperated by the Carrier.

Connecting Flight: refers to any Flightafter the Flight made from the place of departure, ensuring the continuation ofthe journey, on the same Ticket or an Additional Ticket.

2.1 General principles

TheseGeneral Conditions of Carriage apply, unless otherwise provided, to any Flight,or portion of a Flight, for which DreamJet's Designator Code appears in the“carrier” box of the Ticket or Flight Coupon, as well as to any other situationin which DreamJet is legally liable to the Passenger as part of the AirTransport and/or Contract of Carriage entered into with the Passenger.

TheseGeneral Conditions of Carriage also apply to Air Transport free of charge or ata reduced fare, unless otherwise provided for in the Contract of Carriage orany other contractual document that binds DreamJet to the Passenger.

Transportcarried out at special and/or promotional Fares may be subject to special FareConditions, particularly with regard to amendment, cancellation, refund, orno-show, which will prevail over these General Conditions of Carriage in theevent of a contradiction.

However,the Special Conditions applicable to the country or region where the Passengerbooked his/her Ticket will prevail over these General Conditions of Carriagefor the matters they govern.

Inthe event of a contradiction between these General Conditions of Carriage andthe Carrier's Regulations, these General Conditions of Carriage will prevail.

Thisarticle will apply without prejudice to applicable law, in particular withregard to safety, security, air operations, border control, and administrativeformalities.

TheGeneral Conditions of Carriage, the Fare Conditions and, where applicable, theSpecial Conditions are those in force on the date of the Reservation.

However,the provisions of the Carrier's Regulations resulting directly from a legal orregulatory obligation, a requirement of the competent authorities, orrequirements relating to safety, security, air operations, border control, orpublic health are those in force at the time of performing the Transport.

TheseGeneral Conditions of Carriage are established pursuant to the MontrealConvention of May 28, 1999, French law, and European Union law in force andapplicable to the Contract of Carriage.

TheGeneral Conditions of Carriage are available from DreamJet or its AuthorizedAgents and can be accessed on DreamJet's Website.

2.2 Chartering and CodeSharing

SomeDreamJet Flights or air services may be the subject of a Code Sharing Charteror Agreement with other Carriers. In this case, the Air Transport concerned maybe carried out by an Effective Carrier separate from the Contracting Carrier orthe Carrier whose Designator Code appears on the Ticket.

WhereAir Transport is carried out under a Charter, these General Conditions ofCarriage apply where they are attached to the Charter Agreement or the Ticket,or incorporated by reference therein.

WhereAir Transport is carried out under a Code Sharing agreement, these GeneralConditions of Carriage apply to the Contract of Carriage entered into withDreamJet, without prejudice to the conditions of carriage or operational rulesor regulations of the Actual Carrier applicable to the performance of theFlight concerned, in particular for aspects concerning safety, security,operations, Baggage, on-board services, or special conditions of carriage.

Assuch, where Air Transport is carried out by an Effective Carrier other thanDreamJet, including under a Charter, Code Sharing Agreement, or aircraftsubstitution for operational, technical, safety, or maintenance reasons, someequipment, products, or services usually offered on DreamJet flights may not beavailable or may be provided under different terms and conditions.

Thismay include access to Wi-Fi, entertainment systems, electrical outlets, somecabin equipment, catering services, access to some digital services, or anyother ancillary services offered on board.

Theseadaptations will not affect the validity of the Contract of Carriage and willnot give rise to any special compensation, unless otherwise provided byapplicable law.

ThePassenger is informed, at the time of entering into the Contract of Carriage,of the identity of the Actual Carrier(s). 

Afterthe conclusion of the Contract of Carriage, a carrier other than the one namedon the Ticket may operate the Air Transport concerned. The Carrier will informthe Passenger of the identity of the Effective Carrier as soon as it is known.In any event, the Passenger will be informed at the latest at check-in or, inthe event of a connecting flight without prior check-in, before boarding inaccordance with the regulations in force. 

TheCarrier's identification may be abbreviated on the Ticket using its DesignatorCode. The address of the Carrier will be deemed to be that of the registeredoffice or principal place of its operation.

TheContingency Plan for lengthy tarmac delays applicable in the United States isthat of the Carrier actually operating the flight (Actual Carrier).

2.3 Predominance of thelaw

TheGeneral Conditions of Carriage do not apply in situations where they arecontrary to the public policy provisions of the law in force, in which casethese provisions would prevail.

Inthe event that one or more provisions of the General Conditions of Carriage aredeclared invalid, the other provisions of the General Conditions of Carriagewill remain valid and will be applicable, unless the Contract of Carriage couldnot survive without the provision declared null and void, which is decisive andessential to the existence of the said Contract.

2.4 Primacy of theFrench version

TheseGeneral Conditions of Carriage may be translated into several languages. In theevent of a contradiction between the French version and any other translatedversion, the French version will prevail, unless otherwise provided byapplicable law.

3.1 General principles

TheTicket attests, until proven otherwise, to the existence of a Contract ofCarriage, both in its conclusion and in its content, between the Carrier andthe Passenger whose name appears on the Ticket.

TheCarrier offers Ticket categories divided into various fare classes. Differentrights, benefits, restrictions, and obligations apply to each class. Bypurchasing a Ticket for a given class, the Passenger acknowledges that he/sheagrees to benefit only from the rights and benefits of that class and not fromthose of the higher classes.

Forexample, the Ticket may not be exchangeable or refundable. The Passengeracknowledges having read the rules applicable to the chosen fare class. Therefund and amendment policy for this class can be found in the correspondingFare Conditions.

Ticketssold by the Carrier or an Authorized Agent may be partially or fullynon-refundable, as applicable. It is the Passenger’s responsibility to chooseFares whose Fare Conditions best meet his/her needs and to ensure that he/shetakes out the appropriate insurance to cover situations in which he/she has tocancel or amend his/her trip for reasons that are not attributable to theCarrier.

Theprice paid for the Ticket is based on the Carrier's Fare for carriage indicatedon the Ticket.

3.2 Ownership andnon-transferability of Tickets

Ticketsare non-transferable. Only Passengers whose name appears on the Ticket may becarried. The identity of the Ticket holder may be checked at any time. The Passenger must beable to prove, at any time during his/her journey, his/her identity and, ifapplicable, the identity of the persons for whom he/she is responsible. 

Unlessotherwise provided, the beneficiary of a Ticket, identified as such on theTicket, is not authorized to transfer or assign his/her Ticket, the rightsattached thereto, or any right or obligation arising from the Contract ofCarriage.

Ifa Ticket is presented by a person other than the person entitled to carriage,the Carrier will not be liable to the person entitled to carriage if it has, ingood faith and subject to the usual checks, carried the person who presentedthe Ticket. It is the Passenger'sresponsibility to verify the accuracy of the personal information provided atthe time of reservation and appearing on the travel documents as soon as theyare received and to report any errors to DreamJet without delay.

Any changes to the Passenger'spersonal information are subject to the applicable Fare Conditions.

TheTicket is and will at all times remain the property of the Carrier. ThePassenger must take all reasonable measures to ensure that the Ticket, theItinerary and Receipt, and information relating to his/her Reservation are notlost, deleted, stolen, used fraudulently, or provided to an unauthorized thirdparty.

ThePassenger may request the reissue, return, or a copy of the Itinerary andReceipt or information relating to his/her Reservation from the Carrier or,where applicable, the Authorized Agent who sold the Ticket, subject to theCarrier's procedures, verification of his/her identity and, where applicable,payment of the Service Fees previously brought to his/her attention.

3.3 Terms of use ofTickets and Flight Coupons

-         Only Passengers with a valid Electronic Ticket or Ticket are entitled tobe carried on a Flight. However, the Passenger may be permitted to travel ifhe/she presents a Ticket containing all of the following: the Flight Coupon forthat Flight;

-         all other unused Flight Coupons; and

-         the Passenger Coupon.

Theholder of a defaced, torn, damaged, amended, or altered Ticket may be refusedcarriage where such alteration makes it impossible to verify his/her right tocarriage and is attributable to the Passenger or a third party.

TheTicket is valid only for the carriage indicated thereon, from the place ofdeparture to the final destination via any agreed Stopovers. Unless otherwiseprovided under the applicable Fare Conditions or applicable law, Flight Couponsmust be used in the order indicated on the Ticket.

TheCarrier shall accept each Flight Coupon of the Ticket for carriage in theclass, on the date, and on the Flight for which the Passenger has aReservation, unless the Passenger does not meet the check-in and boardingconditions set out in the General Conditions of Carriage, or the Carrier mustprevent him/her from boarding due to overbooking, a change in the configurationof the aircraft, an operational constraint, or any other circumstance requiringdenied boarding in accordance with the applicable regulations and these GeneralConditions of Carriage.

Ifthe Passenger fails to cancel a Reservation before the Check-in Deadline forhis/her Flight and does not show up for boarding, the Ticket remains subject tothe applicable Fare Conditions as well as applicable law.

3.4 Amendment of theTicket

Anyamendments to the Ticket must be made with the consent of the Carrier or theAuthorized Agent and in accordance with the applicable terms and conditions andFare Conditions set out by the Carrier or the Authorized Agent.

ThePassenger acknowledges having chosen and accepted, at the time of Reservation,the Fare Conditions corresponding to the Fare applicable to his/her Ticket, inparticular the amendment policy attached thereto.

Whilesome amendments may not result in a fare change, other amendments, such aschanging the point of departure or travel destination, may result in a changeto the applicable Fare.

ManyFares are only valid on the dates and for the Flights indicated on the Ticketand can only be amended subject, if applicable, to payment of a priceadjustment and Service Fees in accordance with the applicable Fare Conditions.

3.5 Ticket validityperiod

Unlessotherwise indicated on the Ticket, in the General Conditions of Carriage, or inthe applicable Fare Conditions, a Ticket may be used for carriage:

-         for one (1) year from the date of its issue; or

-         for Tickets covering multiple carriages, one (1) year from the date onwhich the Passenger first travelled using the Ticket, provided that the firstFlight was made within one year of the date of issue.

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4.1 General provisions

Reservationswill only be confirmed once they have been registered by the Carrier or theAuthorized Agent in the Carrier's computer reservation system. At thePassenger’s request, the Carrier or the Authorized Agent shall provide thePassenger with written confirmation of his/her Reservation.

SomeFares have conditions limiting or excluding the Passenger’s right to amend orcancel his/her Reservation.

TheCarrier or the Authorized Agents may charge the Passenger Service Fees for theissue or amendment of his/her Ticket, or for the provision of other Reservationservices, in accordance with the Fare Conditions in force on the day of suchissue or amendment. These Service Fees are non-refundable except in the eventof cancellation by the Carrier or unless otherwise provided by applicable law.

4.2 Cancellation of theReservation in the event of non-payment of the price

Ifthe Passenger or the person who purchased the Ticket has not paid the price ofthe Ticket and any applicable surcharges, taxes, fees, or charges on or beforethe date set by the Carrier or the Authorized Agent, or if the payment isrejected, cancelled, or subject to a chargeback depriving the Carrier of theactual payment of the sums due, the Carrier or the Authorized Agent may cancelthe Reservation, after informing the Passenger or the person who purchased theTicket and unless payment is made within the period indicated, withoutprejudice to the collection of all related costs and without the Carrierincurring any liability.

4.3 Personal data

Personaldata concerning Passengers and, where applicable, the person who purchasedtransport services and/or related services from DreamJet, collected inconnection with the Reservation, the issuance of the Ticket, payment, theperformance of the Contract of Carriage, and the provision of related services,is processed by DreamJet in accordance with the applicable regulations on theprotection of personal data.

Thisdata may be disclosed, to the extent necessary for the aforementioned purposes,to DreamJet's affiliates, its Authorized Agents, and its service providers,including reservation, payment assistance, computer processing, and customerrelationship service providers, as well as to the competent authorities whererequired by the applicable regulations.

Theconditions under which DreamJet collects and processes this data, the purposesof the processing, their legal bases, the recipients of the data, theapplicable retention periods, and the rights of data subjects are detailed inDreamJet's Privacy Policy, available at the following address:

https://www.lacompagnie.com/fr/legal/data-privacy-policy

4.4 Passengersrequiring prior arrangements

4.4.1 General principle

Thecarriage of unaccompanied children, Passengers with Reduced Mobility and sickPassengers, Passengers travelling with mobility equipment, medical equipment,or a service animal, and any other person requiring special assistance, may besubject to special terms and conditions.

Theseterms and conditions may be justified in particular by safety, security, airoperations, fitness for travel, availability of equipment, or in order to allowthe provision of the requested assistance, in accordance with the applicableregulations.

Thespecial terms and conditions relating to the carriage of the persons mentionedin this Article 4.4 are available from the Carrier, its Authorized Agents, andon the DreamJet Website.

4.4.2 Advance notice tothe Carrier

Inorder to allow the Carrier, the Authorized Agent, and/or, if applicable, theairport manager to arrange the necessary assistance, it is recommended that thePassenger inform the Carrier or the Authorized Agent of any special situationor any need for assistance as soon as the Reservation is made.

Wherea request for special assistance is made after the Reservation or, depending onthe applicable regulations, less than forty-eight (48) hours before thedeparture of the Flight, the Carrier shall endeavor to the extent possible tosatisfy the Passenger's request in accordance with the applicable regulations,taking into account the time allowed, operational constraints, and the natureof the assistance requested.

4.4.3 Passengers withReduced Mobility and Passengers with disabilities

Thecarriage of Passengers with Reduced Mobility is governed by the specificprovisions of Article 6 of these General Conditions of Carriage, withoutprejudice to the provisions of this Article 4.4 where applicable.

4.4.4 Special meals

Ifthe Passenger would like a special meal, he/she must inquire as to itsavailability at the time of the Reservation (or amending the Reservation) or nolater than 51 hours before the Flight. Otherwise, the Carrier cannot guaranteethe presence of this special meal on board the flight concerned. 

4.4.5 Refusal ofcarriage and/or baggage

TheCarrier may decide, at any point during boarding and/or connection, to refusecarriage to the Passenger or a piece of his/her Baggage where the Passenger isan unaccompanied child, a pregnant woman, a sick Passenger, or any other personrequiring special assistance and where the arrangements reasonably required forhis/her carriage were not made before check-in.

TheCarrier may also refuse carriage where conditions of safety, security, fitnessfor travel, presentation of the required documents, certificates or supportingdocuments, availability of equipment, or the requirements applicable to theassistance requested are not met, in accordance with the applicable regulationsand these General Conditions of Carriage.

Inthe cases provided for above, the Carrier reserves the right to cancel thePassenger's Reservation or refuse him/her carriage, without incurring anyliability, unless otherwise provided by applicable law.

Inthe cases provided for above, the Passenger may be refused carriage inaccordance with these General Conditions of Carriage and must bear theresulting costs where they are attributable to him/her.

4.4.6 Pregnant women

Unless specifically required by the Passenger'smedical condition, no medical approval is required to fly under twenty-eight(28) weeks of pregnancy.

Betweentwenty-eight (28) and thirty-five (35) weeks of pregnancy, the Passenger isrecommended to present a medical certificate indicating the due date and theabsence of known complications.

Beyondthirty-five (35) weeks at the time of the Flight, carriage is no longerpermitted, except with the express agreement of the Carrier and subject to anyapplicable medical and safety requirements.

4.4.7 Specific healthcondition

Ifthe Passenger has a medical history or a specific health condition, it ishis/her responsibility to see a doctor before boarding a Flight and to take allthe necessary precautions to ensure the smooth running of his/her trip.

4.4.8 Unaccompaniedchildren and infants

Thecarriage of unaccompanied children and infants may be subject to priorreservation, availability, age conditions, presentation of valid traveldocuments, payment of specific fees, and special terms and conditions set outby the Carrier.

Thenumber of unaccompanied children or infants who may be accepted on a Flight maybe limited for reasons of safety, security, or air operations.

TheCarrier may refuse the Reservation or carriage where the conditions applicableto the carriage of unaccompanied children or infants are not met.

4.5 Seats

TheCarrier cannot guarantee that the Passenger will be able to occupy a givenseat, even if the Reservation is confirmed for said seat. The Carrier maychange the allocation of seats at any time, including after boarding theaircraft, in particular for operational reasons, reasons of good order onboard, safety or security, or due to a case of Force Majeure.

Wherethe Passenger has paid a specific supplement for the selection of a seat andthe selected seat cannot be assigned to him/her, the conditions forreimbursement of this supplement are determined in accordance with theseGeneral Conditions of Carriage, the General Conditions of Sale and Use, theapplicable Fare Conditions, and/or the conditions applicable to the serviceconcerned.

4.6 Type of aircraft

Thetype of aircraft indicated to the Passenger at the time of Reservation of theTicket or subsequently is given for information purposes only. Requirementsrelated to safety, security, operational constraints, or circumstances beyondthe Carrier’s control may lead the Carrier to change the type of aircraftplanned without incurring liability.

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5.1 Force Majeureinvoked by the Passenger

Inthe event that the Consumer is prevented from travelling, or has been unable totravel, due to Force Majeure and all or part of the Ticket price remainsnon-refundable in accordance with the applicable Fare Conditions, DreamJetshall grant the Consumer a credit valid for twelve (12) months corresponding tothe non-refundable part of the Ticket price, provided that the followingconditions are cumulatively met:

a)     the Consumer has a Ticket that has not been used at all;

b)     the Consumer promptly notified the Carrier of the existence of the ForceMajeure Event; and

c)     the Consumer provides the Carrier with proof of the Force Majeure event and its direct impact onthe possibility of making the journey.

Thecredit can be used by the Passenger concerned for a subsequent journey bookedwith DreamJet. DreamJet reserves the right to charge Service Fees, the amountof which will be charged to this credit. The amount of such Service Fees isavailable from DreamJet or its Authorized Agent. 

Thisarticle will apply without prejudice to applicable law, in particular wherethis provides for the right to a refund.

5.2 Right of thePassenger to transfer his/her Reservation where the regulations applicable topackage travel so provide

Wherethe Reservation is part of a travel package, holiday package, or tour packagesubject to regulations providing for the right of the traveler to transferhis/her contract to another person, the Carrier or the Authorized Agent may, atthe Passenger’s request, issue a new Ticket to this other person in replacementof the Passenger's Ticket, under the conditions provided for by theseregulations.

Insuch a case, the Passenger must:

a)     prove that he/she has complied with the legal and regulatory provisionsand that he/she is entitled to transfer the Reservation;

b)     send his/her request to the Carrier or an Authorized Agent withreasonable notice and no later than seven (7) days before the start of thejourney;

c)     indicate to the Carrier or an Authorized Agent the full name, address,and contact details, including email and telephone number, of the person onwhose behalf he/she would like the new Ticket to be issued;

d)     deliver his/her Ticket to the Carrier or an Authorized Agent, ifapplicable;

e)     and pay to the Carrier or Authorized Agent the Service Fees in respectof the issue of the new Ticket. The amount of such Service Fees is availablefrom the Carrier or its Authorized Agent.

5.3 Passenger rights inthe event of delay, cancellation, unjustified denied boarding, or downgrading

TheCarrier shall endeavor to take reasonable measures to carry the Passenger andhis/her Baggage as soon as possible.

Inorder to avoid or limit the consequences of a delay or cancellation, theCarrier may offer the Passenger the opportunity to be carried on anotheraircraft, on a Flight operated by the Carrier or another carrier, or by anyother means of transport, including to or from another airport, in accordancewith the applicable regulations.

Inthe event of delay, cancellation, denied boarding, or downgrading, thePassenger’s rights are determined in accordance with the Convention; Regulation(EC) No 261/2004, as amended or replaced; these General Conditions of Carriage;and any other applicable regulations.

WhereRegulation (EC) No 261/2004 applies, the Passengers concerned may benefit,depending on the circumstances, from the rights provided for in thatRegulation, in particular with regard to assistance, refunds, re-routing and,where applicable, compensation.

Wherethe Carrier reasonably expects to deny boarding on a Flight, it shall first askfor Passengers to volunteer to give up their Reservation in exchange forservices to be agreed with the Carrier, in accordance with the applicableregulations.

Ifthere are not enough volunteers to allow the boarding of other Passengers witha confirmed Reservation, the Carrier may refuse boarding of Passengers againsttheir will. In this case, the Passengers concerned benefit from the rightsprovided for by the applicable regulations.

Where,as part of a re-routing or carriage by another carrier, the Passenger is placedin a class lower than that for which the Ticket was purchased, the Passenger'srights, in particular with regard to a partial refund, are determined inaccordance with the applicable regulations.

Theprovisions relating to compensation in the event of denied boarding do notapply where the denied boarding is reasonably justified, in particular forreasons of health; safety; security; passenger behavior; inadequate traveldocuments; non-compliance with these General Conditions of Carriage;non-compliance with the applicablesafety requirements, including those relating to the presence of a companion;or in any other situation provided for by the applicable regulations.

Information on passenger rights, in particularin the event of delay, cancellation, or denied boarding, can be found on theEuropean Union website by following the link below: http://europa.eu/youreurope/citizens/travel/passenger-rights/air/index_en.htm

6.1 General provisionsand Reservations

AnyPassenger with Reduced Mobility requiring specific assistance is asked toinform the Carrier of his/her special needs at the time of Reservation and, atthe latest, forty-eight (48) hours before the scheduled departure time of theFlight, according to the applicable regulations.

Wherethe Passenger does not inform the Carrier of his/her special needs, at the timeof Reservation or no later than forty-eight (48) hours before the scheduleddeparture time of the Flight, the Carrier nevertheless undertakes to make allreasonable efforts to take these special needs into account, having particularregard to the allotted time and the specific nature of the assistancerequested.

TheCarrier cannot, however, guarantee the implementation of all or part of theassistance requested where the information provided by the Passenger is late,incomplete, or incompatible with the applicable security, safety, or air orairport operating constraints, subject to the applicable regulations.

TheCarrier may ask the Passenger to provide the information necessary for theorganization of his/her carriage, in particular concerning his/her assistanceneeds; mobility equipment; medical equipment; the technical features thereof;and any other information necessary for safety, security, or air operationschecks.

Ifthe Passenger has a specific health condition or medical history, it is his/herresponsibility to see a doctor and any appropriate health care professionalbefore boarding, and to take all the necessary precautions for the smoothrunning of his/her flight.

Inaccordance with the applicable regulations, the Carrier may not refuse aReservation or the boarding of a Passenger with Reduced Mobility, or aPassenger with a disability, because of his/her reduced mobility or disability,except in the cases provided for by the applicable regulations, in particularwhere this refusal is justified by the applicable safety requirements or wherethe characteristics of the aircraft, in particular its size or that of itsdoors, do not allow the boarding or carriage of the Passenger concerned undersatisfactory safety conditions.

Thecarriage of Pets and/or Trained Service Dogs accompanying a Passenger withReduced Mobility is subject to the provisions of Article 10.8 of these GeneralConditions of Carriage.

6.2 Seats

Allseat rules in these General Conditions of Carriage apply to the allocation ofseats to Passengers with Reduced Mobility.

Wherethe Passenger’s reduced mobility or disability requires the allocation of aparticular seat, including a bulkhead seat (for example, where the Passenger istraveling with a Trained Service Dog in accordance with these GeneralConditions of Carriage), the Carrier shall endeavor to make this seat availableto him/her if it has not already been allocated to another Passenger withReduced Mobility.

Forreasons of safety, security, or air operations, some seats cannot be allocatedto Passengers with Reduced Mobility, in particular seats located near emergencyexits where the Passenger’s condition or the assistance required isincompatible with the requirements applicable to these seats.

6.3 Traveling with acompanion

Wherenecessary to meet the applicable safety requirements, the Carrier may require aPassenger with Reduced Mobility to travel with an independent adult companion.

Inparticular, the presence of a companion may be required where the Passengerwith Reduced Mobility is unable, on his/her own, to understand or follow safetyinstructions, communicate with the crew regarding safety issues, evacuate theaircraft, or meet his/her essential needs during the Flight.

Thecompanion must be able to provide the Passenger with the required assistanceduring carriage, particularly in the event of an emergency evacuation. He/shemust not simultaneously be responsible for another person requiring assistanceincompatible with this duty.

Wherethe applicable safety requirements require the presence of a companion andthere is no appropriate companion accompanying the Passenger, the Carrier mayrefuse the Reservation or the carriage of the Passenger in accordance with theapplicable regulations.

6.4 Baggage, assistivedevices, and medical equipment

Carriageof assistive devices, such as a wheelchair, cane, or other mobility equipment,is free of charge, so they will not be included in the Baggage Allowance.

ThePassenger with Reduced Mobility is asked to inform the Carrier or theAuthorized Agent as soon as the Reservation is made of the assistive devices ormedical equipment he/she wishes to carry, as well as the technical featuresthereof, where these are necessary for checks relating to safety, security,hazardous materials, space available on board or in the hold, or airoperations.

Thecarriage of wheelchairs, mobility equipment, batteries, medical equipment,breathing apparatus, or any other assistive device is subject to the applicablerules on safety, security, hazardous materials, and space available on board orin the hold, as well as the Carrier's Regulations available on the DreamJetWebsite and on request from the Carrier.

Wherethe use of medical oxygen is permitted on the Flight concerned, this servicewill be charged in addition to the price of the Passenger with Reduced MobilityTicket and will result in the mandatory presence of a companion under theconditions provided for in Article 6.3.

6.5 Onboard assistance

Flightattendants provide only the assistance compatible with their duties, theapplicable safety and security rules, and the Flight's operating constraints.

Flightattendants are not authorized to provide assistance with personal care, eating,administering medication, injections, medical care, or any assistance requiringspecific medical skills.

Wherethe Passenger's condition requires such assistance, it is the Passenger'sresponsibility to make all the necessary arrangements before the Flight, inparticular by travelling with a companion who is able to provide the requiredassistance. Otherwise, the Carrier may refuse the carriage of the Passengerwhere his/her carriage cannot be ensured under satisfactory safety conditions,in accordance with the applicable regulations and these General Conditions ofCarriage.

TheCarrier will not store the Passenger's medicines, medical equipment, orpersonal equipment on board, except with the express prior agreement of theCarrier and subject to the applicable safety, security, air operation, andstorage constraints.

6.6 Special transportrestrictions

TheCarrier may refuse the carriage of a Passenger with Reduced Mobility or aPassenger with a disability where such refusal is justified by the applicablesafety requirements or where the characteristics of the aircraft, in particularits size or that of its doors, do not allow the boarding or carriage of thePassenger concerned under satisfactory safety conditions.

Inthe event of refusal to accept a Reservation for one of the reasons providedfor by the applicable regulations, the Carrier shall make reasonable efforts topropose another acceptable solution to the Passenger concerned.

Inthe event of denied boarding for one of these reasons, the Passenger's rights,in particular with regard to a refund or re-routing, are determined inaccordance with the applicable regulations, subject to meeting the applicablesafety conditions.

TheCarrier reserves the right to refuse carriage to a Passenger who is to travelon a stretcher, or any Passenger whose health, special circumstances, or needfor assistance does not allow him/her to travel under satisfactory safetyconditions, taking into account the information provided, the characteristicsof the aircraft, operational constraints, and the applicable safetyrequirements.

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ThePassenger must have completed the check-in process and received his/herboarding pass for the Flight no later than the Check-in Deadline. Otherwise,the Carrier may decide to cancel the Passenger's Reservation and not carryhim/her, without prejudice to the applicable Fare Conditions and unlessotherwise provided by applicable law.

TheCarrier or its Authorized Agent shall provide the Passenger with the necessaryinformation on the Check-in Deadline for the first Flight. If the Passenger'sjourney includes subsequent flights operated by other carriers, it is thePassenger's responsibility to inquire as to the applicable Check-in Deadlineswith the carriers concerned.

ThePassenger must arrive at the boarding gate no later than the time indicated atcheck-in or communicated by the Carrier or its Authorized Agent. Otherwise, theCarrier may decide to cancel the Passenger's Reservation and not carry thePassenger, without prejudice to the applicable Fare Conditions and unlessotherwise provided by applicable law.

TheCarrier cannot be held liable for the Passenger’s failure to comply with thecheck-in or boarding deadlines mentioned above, unless otherwise provided byapplicable law.

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8.1 Prices andsurcharges

Unlessotherwise stated, the Ticket price includes carriage from the departure airportto the destination airport, to the exclusion of any other service. Inparticular, the price shown on the Ticket does not include land transfersbetween one airport and another, or between an airport and an urban hub.

Theprice of the Ticket is determined by the Carrier in accordance with the Faresin force on the date of the Reservation for the journey on the specific datesand for the route indicated on the Ticket.

TheTicket price may include, at the time of Reservation, carrier surchargesdetermined by DreamJet in accordance with the fare policy in force at thattime. These surcharges may include fuel surcharges or insurance surcharges.

Atthe time of Reservation, the Passenger is informed of the Ticket Fare includingVAT, the applicable Service Fees, and the total price to be paid, including theTicket price including VAT, Service Fees, and carrier surcharges.

Anychange in route or travel dates may involve a change in the Fare applicable tothe Passenger.

8.2 Taxes, fees, andcharges

Anytaxes, fees, or charges imposed by the government of a State, any otherauthority, or the manager or operator of an airport will be borne by thePassenger in addition to the applicable Fare.

Faresare inclusive of all taxes, except for some airport taxes collected locally.They may vary depending on availability, reservation date, route, reservationclass, the services selected, and the applicable fare conditions.

Whenpurchasing his/her Ticket, the Passenger is informed of any taxes, fees, orcharges not included in the Ticket price. Where applicable, these amounts maybe stated separately on the Ticket.

Taxes,fees, or charges imposed by a public authority or airport operator may beadded, removed, or amended after the issue of the Ticket.

Wheresuch an addition or amendment applies to the carriage concerned, the Passengerundertakes to pay the corresponding amount.

Similarly,any removal or reduction of such taxes, fees, or charges will give rise toreimbursement of the amounts concerned under the conditions set out inArticle 12.3 of these General Conditions of Carriage. 

Wherethe Ticket is no longer valid and has not been used for carriage, reimbursementof the individual taxes and fees paid in respect of the Ticket, payment ofwhich is linked to the actual boarding of the Passenger, may be requested inaccordance with the applicable regulations and under the conditions providedfor in Article 12.3 of these General Conditions of Carriage.

8.3 Currency

Unlessexplicitly authorized in writing by the Carrier or the Authorized Agent, theprice of the Tickets as well as taxes, fees, charges, and surcharges arepayable only in the currency indicated by the Carrier or the Authorized Agentwhen purchasing the Ticket.

8.4 Pricing error

TheCarrier draws the Passenger's attention to the fact that a pricing, display, ortechnical error may affect the price of the Reservation.

Inaccordance with applicable law, the Carrier may cancel any Reservation wherethe price displayed or charged is obviously incorrect or ridiculously lowcompared to the Fare normally applicable to the carriage concerned.

Insuch a case, the Carrier shall inform the Passenger as soon as possible and, ifnecessary, refund the sums actually collected in respect of the cancelledReservation, without prejudice to any other solution proposed to the Passenger.

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9.1 Refusal of carriage

TheCarrier may, at any point during boarding and/or connection, refuse carriage toa Passenger and/or his/her Baggage in one of the following situations or whereobjective factors reasonably allow the Carrier to consider that such asituation may occur:

a)     The Passenger’s physical or mental condition, behavior, or a conditionresulting in particular from the consumption of alcohol, drugs, or medicationposes a danger or risk to themselves, other Passengers, the crew, the aircraft,and/or property;

b)     Carriage of the Passenger and/or his/her Baggage compromises or maycompromise the safety of the aircraft; health, safety, or good order on board;the carriage of other Passengers; the health or safety of any person on boardthe aircraft; or the security of the goods carried;

c)     The Passenger has made threatening, abusive, or insulting remarks, orhas engaged in threatening, abusive, insulting, violent, or disruptive behaviortowards ground staff, other Passengers, or a member of the crew, including atthe time of Reservation, check-in, or boarding, on board the Flight, or on aprevious Flight;

d)     The Passenger has deliberately interfered with a member of the crew inthe performance of his/her duties or refused to comply with the instructions ofthe ground staff or the crew, in particular with regard to safety or security;

e)     The Passenger is in possession of illegal drugs or there are legitimatereasons to believe that the Passenger is in possession of such substances;

f)       The Passenger refuses to submit him/herself or his/her Baggage to therequired safety or security checks;

g)     The Passenger is traveling with a Pet or Trained Service Dog that doesnot meet the conditions set out in Article 10.8 of these General Conditions ofCarriage, the Carrier's Regulations, or the applicable regulations, inparticular those relating to weight, the container, or the carrier; thebehavior of the animal; its health; the Passenger’s control of the animal;travel documents; the required forms or applicable health formalities; or wherethe animal may pose a risk to safety, security, health, hygiene, or good orderon board;

h)     The Passenger has endangered the safety of the aircraft or any person;has raised a false alarm; is a safety or security threat; or has committed acriminal offence at the time of Reservation, check-in, boarding, or on boardthe aircraft;

i)       The Passenger does not present the required travel documents, visas,authorizations, certificates, or supporting documents; presents incomplete,expired, inaccurate, or irregular documents; or attempts to enter the territoryof a country without complying with the applicable formalities;

j)       The competent authorities of the country of destination, transit, orstopover have informed the Carrier that the Passenger is not or will not beallowed to enter the territory concerned, even if the Passenger has or appearsto have valid travel documents;

k)     The Passenger destroys his/her travel documents during the Flight;refuses to present them to the Carrier's staff or the competent authorities; orrefuses to allow the Carrier to take and retain a copy of them where necessaryin accordance with the applicable regulations;

l)       The Passenger requests authorization from the competent authorities toenter the territory of a country in which he/she has landed as a TransitPassenger, without meeting the conditions applicable to this entry or withouthaving the required documents;

m)  The Carrier, in carrying the Passenger, would contravene anylegislation, regulation, administrative decision, instruction from a competentauthority, or court order;

n)     The Passenger refuses or fails to provide the Carrier with theinformation that a competent authority has requested it to collect or submitconcerning the Passenger, including any information relating to the Passengerrequested before the Flight;

o)     The Passenger does not present a valid Ticket or presents a Ticketacquired fraudulently, purchased from an organization other than the Carrier orits Authorized Agent, listed as lost or stolen, falsified, counterfeit, orirregular;

p)     The Passenger or the person who purchased the Ticket has not paid theprice of the Ticket, any applicable taxes, fees, charges, orsurcharges, or the payment has been rejected, cancelled, or subject to achargeback depriving the Carrier of the actual payment of the sums due;

q)     The Passenger is subject to a valid flight ban on the Carrier's networkof destinations;

r)      The Passenger does not meet the legal, regulatory, or contractualconditions required to carry the Passenger.

Inthe cases provided for above, refusal of carriage does not entitle thePassenger to a refund of the Ticket price, unless otherwise provided byapplicable law or a more favorable provision of the applicable Fare Conditions.

Reimbursementof individual taxes and fees paid in respect of the Ticket and payment of whichis linked to the actual boarding of the Passenger may, however, be requested inaccordance with the applicable regulations and under the conditions providedfor in Article 12.3 of these General Conditions of Carriage.

9.2 Flight ban on theCarrier's network of destinations

Wherethe circumstances so require, in particular in the event of behavior that isviolent, threatening, abusive, disruptive, fraudulent, or dangerous to safetyor security, or in the event of a serious or repeated breach of the provisionsof Article 13 of these General Conditions of Carriage, the Carrier may prohibita Passenger from travelling on the Carrier's network of destinations. TheCarrier shall notify the Passenger in writing of its decision to impose aflight ban.

TheCarrier may refuse to carry a Passenger or his/her Baggage where such Passengeris subject to a valid flight ban, and a Ticket has been issued in the name ofsuch Passenger during the ban period or in disregard thereof.

Inthis case, refusal of carriage does not entitle the Passenger to a refund ofthe Ticket price, unless otherwise provided by applicable law or a morefavorable provision of the applicable Fare Conditions.

Reimbursementof individual taxes and fees paid in respect of the Ticket and payment of whichis linked to the actual boarding of the Passenger may, however, be requested inaccordance with the applicable regulations and under the conditions providedfor in Article 12.3 of these General Conditions of Carriage.

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10.1 Passengerobligations

ThePassenger declares that he/she is fully aware of the contents of each piece ofhis/her Baggage.

ThePassenger must affix his/her name or any other form of personal identificationto each piece of his/her Baggage.

ThePassenger undertakes not to travel with Baggage, items, or packages entrustedto him/her by a third party; not to leave his/her Baggage unattended from themoment he/she packs; and not to agree to carry Baggage, items, or packageshanded over by another Passenger or any other person.

ThePassenger is solely responsible for the contents of his/her Baggage. He/sheundertakes to spontaneously declare any item or substance subject toprohibition, restriction, or prior authorization and to comply with theinstructions provided by the Carrier or the competent authorities. ThePassenger will be held liable for any omission, inaccurate declaration, orconcealment, which may result in refusal to accept the Baggage, denied boardingof the Passenger, or any other measure provided for in these General Conditionsof Carriage, the Carrier's Regulations, or the applicable regulations.

ThePassenger is advised not to include perishable or fragile items in his/herBaggage. If, however, the Passenger includes such materials or items in his/herBaggage, he/she must ensure that these materials or items are properly andsecurely packaged in suitable containers so as to protect them, as well as theBaggage of other Passengers, the Carrier's property, and the aircraft, fromdamage. Unless otherwise provided by applicable law, the Carrier cannot be heldliable for any Damage resulting from the fragile or perishable nature of thesematerials or items, their insufficient or defective packaging, or a fault ofthe Passenger.

10.3 Items that areprohibited, regulated, or subject to conditions

Exceptin the cases and under the conditions expressly provided for by the Carrier'sRegulations or these General Conditions of Carriage, the Passenger must notinclude in his/her Baggage:

a)     Items that may constitute a hazard to the aircraft, persons, or propertyon board, including those specified in the hazardous materials regulations ofthe International Civil Aviation Organization (ICAO) and the International AirTransport Association (IATA), and the applicable Carrier Regulations;

b)     Items whose carriage is prohibited by the law in force in any State ofdeparture, destination, overflight, or scheduled transit;

c)     Items which, due to their weight, dimensions, unpleasant smell,configuration, fragile or perishable nature, or any other characteristic, aredeemed unsuitable for carriage by the Carrier, taking into account, inparticular, the type of aircraft used and safety, security, or air operationconstraints;

d)     Firearms and ammunition other than those intended for hunting or sport.

Firearms and ammunition intended for hunting or sportcan only be carried as Checked Baggage subject to prior declaration, acceptanceby the Carrier, and compliance checks when they are handed over to the Carrieror at any time before loading.

Firearms carried as Checked Baggage must be fullyunloaded, properly packaged, have the safety catch engaged, and be carriedunder conditions that prevent use during carriage. Ammunition must be carriedseparately from firearms, securely packaged, within the applicable quantitylimits, and must not be explosive or incendiary.

The carriage of firearms and ammunition remainssubject to compliance with the applicable regulations, the ICAO and IATAhazardous materials regulations indicated above, Carrier Regulations, and therequirements of the competent authorities;

e)     Sharp weapons, thrusting weapons, and any item that can be used as anoffensive or defensive weapon, as well as collectible weapons, swords, knives,and other similar items, which may not be carried in the cabin under anycircumstances. They may, if applicable, be carried as Checked Baggage, subjectto prior declaration, acceptance by the Carrier, compliance checks when theyare handed over to the Carrier or at any time before loading, and compliancewith the applicable regulations;

f)       Disabling or defensive aerosols, incapacitating devices, or any othersimilar item or substance, which are prohibited for carriage in the cabin or inthe hold.

g)     Live animals, with the exception of Pets and Trained Service Dogscarried in accordance with Article 10.8 below and the applicable regulations;

Electroniccigarettes, e-cigars, vapes containing batteries, and spare lithium batteriesmust only be carried in Hand Baggage and cannot be placed in Checked Baggage.

TheCarrier's Regulations and the list of prohibited, regulated, or restricteditems are available on the DreamJet Website and from the Carrier.

10.3 Right to refusecarriage

TheCarrier reserves the right, at any time before boarding, when checking inBaggage, before loading, or during carriage, to check the compliance of theBaggage and its contents with these General Conditions of Carriage, theCarrier's Regulations, and the applicable regulations.

Atany point during boarding or connection, or during carriage, the Carrier may,for safety, security, or air operation reasons, refuse to carry or continue tocarry any item or Baggage containing an item that is prohibited, subject torestriction, not declared where this declaration is required, prohibited by theCarrier, or presented under conditions that do not comply with these GeneralConditions of Carriage, the Carrier's Regulations, or the applicableregulations, in particular with regard to an item referred to in Article 10.2above.

Thelack of confiscation or a report by the airport security or control servicesdoes not constitute agreement by the Carrier to carry the item or Baggageconcerned.

TheCarrier may refuse to carry as Baggage any item that does not comply with theseGeneral Conditions of Carriage and the Carrier's Baggage Regulations, inparticular because of its dimensions; shape; weight; content; configuration;nature; unpleasant smell; insufficient or unsuitable packaging; forreasons of safety, security, or air operations; or to preserve the comfort andconvenience of other Passengers and crew.

TheCarrier may refuse the carriage of animals that lack the documents required bythe applicable regulations or do not comply with the conditions provided for inArticle 10.8 below.

TheCarrier may refuse to carry in the hold Baggage that has not been submitted bythe Passenger to the Carrier before the Check-in Deadline under the conditionsset out in Article 7.

TheCarrier does not store Baggage or items refused carriage.

10.4 Right ofinspection

Forreasons of safety, security, or at the request of the competent authorities,the Passenger may be asked to submit his/her Baggage to a search or check, inparticular by X-ray or any other appropriate means.

Ifthe Passenger is not available, his/her Baggage may be checked or searched inhis/her absence, in particular to check if it contains items or substancesreferred to in Article 10.2 above.

Ifthe Passenger refuses to comply with such requests, the Carrier may refuse tocarry the Passenger and his/her Baggage, for which the Carrier cannot be heldliable. The applicable consequences, in particular with regard to amendment,cancellation, or refund of the Ticket, are determined in accordance with theapplicable Fare Conditions and applicable law.

Ifthese checks damage the Baggage and its contents or cause Damage, the Carriermay only be held liable under the conditions provided for by applicable law andthese General Conditions of Carriage.

10.5 Baggage allowance

AllTickets entitle the carriage of Baggage, without having to pay any surcharge,within the limit of the Baggage Allowance applicable to the Passenger,determined in accordance with the applicable Fare Conditions.

Dependingon the applicable Fare Conditions, the Baggage Allowance may include a quantityof Checked Baggage and Hand Baggage.

ThePassenger may travel with Checked Baggage exceeding the Baggage Allowance,subject to the Carrier's acceptance and payment of a fare supplement payable atthe latest before check-in.

Theconditions relating to Checked Baggage exceeding the Baggage Allowance and thisfare supplement are available from the Carrier, its Authorized Agents, and onthe DreamJet Website.

Thetotal or partial non-use of the Baggage Allowance applicable to the Passengeror any additional Baggage option purchased does not entitle the Passenger toany refund, unless otherwise provided by the applicable Fare Conditions orapplicable law.

Unlessexpressly agreed by the Carrier, no additional Unchecked Baggage may be carriedin the cabin beyond the quantity permitted by the applicable Baggage Allowanceand the Carrier's Regulations.

10.6 Checked Baggage

10.6.1. Generalprinciples

ThePassenger must check in Baggage at the Carrier's check-in counters before theCheck-in Deadline.

TheCarrier shall take custody of the Baggage as soon as the Passenger checks it inunder the aforementioned conditions. TheCarrier shall issue, or make available to the Passenger, a BaggageIdentification Tag for each piece of Checked Baggage, including a Baggage Tagaffixed to the Checked Baggage and a Baggage Receipt given or made available tothe Passenger, if applicable by electronic means or by means of an automatedcheck-in device.

CheckedBaggage will, as far as possible, be carried on the same aircraft as thePassenger. However, for operational, safety, or security reasons, the Carriermay decide that the Baggage will be carried on another Flight. In this case,the Carrier will make the Baggage available at the destination or Stopoverpoint concerned. Where customs formalities, the requirements of the competentauthorities, and operational constraints allow, the Carrier may also, as far aspossible, organize delivery of the Baggage to an address given by thePassenger, provided that this address is complete, accessible, and located inthe area served by the Carrier or its service provider. This delivery may notbe made where the Passenger's presence is required for a customs check or anyother formality required by the applicable regulations.

CheckedBaggage must be packed by the Passenger in such a way as to properly protectits contents and withstand normal handling.

ThePassenger is strongly advised not to include in his/her Checked Baggage fragileor perishable items; valuables such as currency, jewelry, works of art,precious metals, and silverware; optical or photographic equipment; electronicand/or telecommunications equipment or devices; musical instruments; passports;identity documents; keys; business papers; manuscripts; titles; andpersonalized or fungible documents.

Itemswhose carriage in Checked Baggage is prohibited by the applicable regulations,ICAO or IATA hazardous materials regulations, or Carrier Regulations, includingspare lithium batteries, e-cigarettes, e-cigars, and other vapes containingbatteries, must under no circumstances be placed in Checked Baggage.

ThePassenger is also strongly advised to keep all medicines necessary for his/herjourney with him/her and not to include them in his/her Checked Baggage. 

Itshould be noted that in the event of destruction, loss, or damage to CheckedBaggage, the Carrier will only be liable to the extent defined by theConvention, applicable law, and these General Conditions of Carriage.

10.6.2 SpecialDeclaration of Interest

Forany Checked Baggage whose value is greater than the Carrier's limitations ofliability provided for by the Convention in the event of destruction, loss,damage, or delay, the Passenger is recommended to personally insure his/herBaggage before travel.

Whenhanding over Checked Baggage to the Carrier, the Passenger may also make aSpecial Declaration of Interest, under the conditions provided for by theConvention, applicable law, and the Carrier's Regulations. In this case, a faresurcharge may be payable by the Passenger.

TheCarrier reserves the right to ask the Passenger for any proof that the declaredvalue matches the actual value of the Checked Baggage and its contents, and torefuse the Special Declaration of Interest where the declared value appearsmanifestly excessive or insufficiently justified.

TheCarrier may set a maximum amount for the Special Declarations of Interest thatmay be made. In the event of Damage, the Carrier is entitled to provide proofthat the amount declared was greater than the real interest of the Passengerupon delivery to the destination.

ThePassenger may obtain all the relevant information concerning the SpecialDeclaration of Interest, the applicable limits, and any fare surcharge payablefrom the Carrier or its Authorized Agents.

Inthe event of destruction, loss, damage, or delay affecting Checked Baggage,compensation will be determined in accordance with the provisions of Article17.5 of these General Conditions of Carriage.

10.6.3. Collection anddelivery of Baggage

Subjectto the provisions of Article 10.6.1, it is the Passenger's responsibility tocollect his/her Checked Baggage as soon as it is made available at the point ofdestination or Stopover.

Onlythe bearer of the Baggage Check and the Baggage Receipt is authorized tocollect the Checked Baggage. If a person claiming Baggage is unable to produce theBaggage Check and identify the Baggage by means of the Baggage Receipt, theCarrier will only hand over the Baggage to him/her on condition that he/shesatisfactorily establishes his/her rights thereto. At the request of theCarrier, this person may be required to provide sufficient security tocompensate the Carrier for any loss, damage, costs, or expenses that may resultfrom such a handover.

Thereceipt of Checked Baggage without protest by the bearer of the Baggage Checkand the Baggage Receipt at the time of provision or, if applicable, deliveryconstitutes a presumption, unless the Passenger proves otherwise, that theBaggage has been delivered in good condition and in accordance with theContract of Carriage.

10.7 Hand Baggage

AllTickets allow the carriage in the cabin of a quantity of Hand Baggage limitedin number, weight, and/or dimensions, in accordance with the applicable BaggageAllowance, the Ticket Fare Conditions, and the Carrier's Regulations. If thisinformation has not been specified to the Passenger, the Passenger may carry inthe cabin, as Hand Baggage, a piece of Baggage of maximum dimensions of 55 cmin length, 35 cm in width, and 25 cm in height, as well as a small bag, for amaximum total weight of eighteen (18) kg.

Theneed to check in a piece of Hand Baggage due to the Passenger's non-compliancewith the aforementioned terms may, if necessary, result in a fare supplementfor the Passenger, as provided for in Article 10.5 above.

Baggageor items that the Passenger does not wish to have carried in the hold, such asfragile musical instruments or other similar items, and which do not complywith the provisions of this Article 10.7 because of their number, dimensions,or weight, may only be carried in the cabin if the Carrier has been informedprior to check-in and subject to the Carrier's agreement and payment of theapplicable fare supplement at the latest before check-in. The conditionsrelating to this service are available from the Carrier, its Authorized Agents,and on the DreamJet Website.

CertainBaggage that the Passenger wishes to keep in the cabin may, for reasons ofsafety, security, operation, device configuration, or storage availability, berefused at any time before the departure of the Flight and must be carried asChecked Baggage.

WhereHand Baggage is removed from the Passenger in order to be carried in the hold,the Passenger must first remove any item prohibited in the hold or that must bekept in the cabin, including spare lithium batteries, e-cigarettes, vapescontaining batteries, essential medicines, travel documents, valuables, andelectronic devices where carriage in the hold is prohibited or not recommendedby the applicable regulations or the Carrier's Regulations.

ThePassenger is solely responsible for the Unchecked Baggage that he/she keeps inthe cabin. In the event of destruction, theft, loss, or damage to UncheckedBaggage, the Carrier may only be held liable if it is at fault, in which casethis liability is limited under the conditions provided for in Article 17.5 ofthese General Conditions of Carriage. 

10.8 Pets and Trained Service Dogs in the cabin

10.8.1 Generalprovisions

Thecarriage of Pets or Trained Service Dogs travelling with the Passenger issubject to the prior and explicit acceptance of the Carrier, as well ascompliance with the Carrier's Regulations relating to the carriage of theseanimals, available from the Carrier, its Authorized Agents, and on the DreamJetWebsite.

Passengerstravelling with a Pet or Trained Service Dog must, where possible, inform theCarrier sufficiently in advance of the Flight and, at the latest, within thetime limits provided for by the applicable Carrier's Regulations, in order toallow the Carrier to carry out the necessary checks and organization.

ThePassenger must be able to present the travel, identification, and healthdocuments required for his/her Pet or Trained Service Dog, required by theauthorities of the country of departure, destination, or transit, such aspassport, health certificates, vaccination certificates, entry or transitpermit, or any other required document.

Thenumber of Pets and Trained Service Dogs that may be carried is limited perFlight and/or Passenger, in accordance with the applicable regulations and theCarrier Regulations.

Forsafety reasons, Passengers travelling with a Pet or Trained Service Dog may notbe placed in a seat located at an emergency exit. They may also be assigned aseat other than an aisle seat where the presence, size, behavior, or locationof the animal may obstruct aisles, exits, or access to safety equipment;encroach on another Passenger's space; or compromise safety, security, health,hygiene, or good order on board. The seat of a Passenger travelling with a Petor Trained Service Dog located in the space in front of him/her may under nocircumstances be fully reclined or reclined in the bed position, regardless ofthe phase of the Flight.

Onlyhealthy Pets and Trained Service Dogs with no contagious diseases that havebeen deemed fit to fly by a vet may be carried.

Thecarriage of Pets and Trained Service Dogs is only allowed in the cabin. Thecarriage of animals in the hold is not offered by the Carrier.

10.8.2 Pets in thecabin

Onlydogs and cats may be accepted as Pets in the cabin, subject to compliance withthese General Conditions of Carriage, the Carrier's Regulations, and theapplicable regulations.

ThePassenger must complete and present, at check-in, the sworn statement for thecarriage in the cabin of dogs and cats (PETC), or any document required by theCarrier for the carriage in the cabin of his/her Pet.

ThePet must be placed in a container suitable for the air carriage of animals,provided for this purpose, which must be closed, ventilated, fully containingthe Pet, and allowing it to get up, turn around, and breathe easily and freely,within the limits compatible with safety requirements, the configuration of thecabin, and the characteristics of the authorized container.

OnlyPets and their containers not exceeding the dimensions and weight set by theCarrier may be carried. Unless otherwise provided in the Carrier's Regulations,the Pet and its container must not exceed a total weight of eight (8) kg, andthe container must comply with the maximum applicable dimensions, namely 55 cmin length, 35 cm in width, and 25 cm in height.

ThePet and its container are not included in the Baggage Allowance. The Passengermust pay the applicable fare supplement, the conditions of which are availablefrom the Carrier, its Authorized Agents, and on the DreamJet Website.

ThePet's container must be placed in the space in front of the seat of thePassenger carrying it or, if applicable, in any other location indicated by theCarrier or the crew.

ThePassenger agrees not to remove the Pet, even partially, from its container forthe duration of the Flight, unless instructed otherwise by the crew.

10.8.3 Trained ServiceDogs

TrainedService Dogs accompanying Passengers with Reduced Mobility or disabilities arecarried free of charge, in addition to the Baggage Allowance, in accordancewith the applicable regulations and the Carrier's Regulations.

Documentsrelating to the Trained Service Dog are checked by the Carrier at the check-incounter on the day of departure.

TheCarrier may require the Passenger travelling with a Trained Service Dog toprovide the forms, certificates, or documents required by the applicableregulations, in particular where the Flight is subject to the rules applicableto service animals on flights to or from the United States.

Therapyand/or emotional support animals are not considered Trained Service Dogs. Ifpermitted, they travel as Pets and are subject to the conditions applicablethereto.

TheTrained Service Dog must remain under the Passenger’s effective control whileboarding, disembarking, and during the Flight. The Carrier may require theTrained Service Dog to be leashed, harnessed, or otherwise tied where necessaryfor reasons of safety, security, air operations, health, hygiene, or good orderon board.

TheTrained Service Dog must be able to be placed on the Passenger's lap, in thespace at the Passenger’s seat, or under the seat in front of the him/her,without obstructing the aisles, exits, or access to safety equipment or, ifapplicable, in any other location indicated by the Carrier or the crew, withoutencroaching on another Passenger’s space and without compromising safety,security, health, hygiene, or good order on board.

10.8.4 Refusal ofcarriage, disembarkation, and appropriate measures

TheCarrier may refuse the carriage of a Pet or Trained Service Dog, refuse toboard or disembark the animal and/or the Passenger, or take any other necessaryor appropriate measure, where the conditions of travel and carriage providedfor by the applicable regulations, the Carrier's Regulations, or these GeneralConditions of Carriage are not met, or where this measure is necessary in orderto preserve safety, security, health, hygiene, and good order on board, or theoperation of the Flight.

Thesemeasures may in particular be taken where the animal poses a direct threat tothe health or safety of persons; causes a significant disturbance; is notclean, calm or under the Passenger’s control; does not present the requireddocuments or forms; does not meet the applicable health requirements; or whereits carriage would disregard a requirement relating to safety, security, publichealth, or air operations. The Carrier may also request the intervention of thecompetent authorities where necessary.

Wherethe refusal concerns a Trained Service Dog, the Carrier shall, where requiredby the applicable regulations, make an individualized assessment of thesituation, based on the objective information available, in order to determinewhether the identified risk can be reasonably mitigated by less restrictivemeasures than refusal of carriage.

Wherethe carriage of a Pet or Trained Service Dog is refused, it is the Passenger’ssole responsibility to take all necessary measures to ensure its custody or toentrust it to a third party. The Carrier is not bound by any obligation tohouse, feed, or take care of the animal refused carriage. The Carrier mayrefuse boarding until such a solution has been put in place and/or take anymeasure reasonably necessary to ensure the care of the animal, including itsdelivery to the competent authorities, airport services, or any facilityauthorized to take care of it, at the Passenger’s expense.

Theapplicable consequences with regard to amendment, cancellation, or refund aredetermined in accordance with the applicable Fare Conditions and applicablelaw.

10.8.5 Passengerliability

ThePassenger remains responsible for the Pet or Trained Service Dog he/shecarries, its behavior, its health, the required documents, its container ifapplicable, and compliance with these General Conditions of Carriage, theCarrier's Regulations, and the applicable regulations.

ThePassenger must ensure that the location of the animal and, if applicable, itscontainer, is compatible with the safety instructions given by the crew, theconfiguration of the seat, the normal use of cabin equipment, and the comfortof other Passengers.

ThePassenger travelling with a Pet or Trained Service Dog must take all reasonablemeasures to ensure the supervision, control, safety, hygiene, and well-being ofthe animal throughout the airport journey and the Flight. In particular, thePassenger must ensure that the animal remains clean, calm, and under his/hercontrol; does not leave the location assigned to it; does not interfere withother Passengers or the crew; does not block the aisles or exits; does notdamage the property of the Carrier or third parties; and does not ingest anyobject, waste, food, substance, or foreign product that may pose a risk to itshealth, that of other Passengers, or the safety of the Flight.

ThePassenger must immediately report to the crew any incident, abnormal behavior,injury, discomfort, or suspected ingestion of an object, food, substance, orproduct by the animal, as well as any situation that may affect the health ofthe animal, safety, hygiene, or good order on board.

Inthe event of fraud, absence, or irregularity of the required documents,non-compliance of the container intended for the carriage of the Pet, or moregenerally non-compliance by the Passenger with the conditions applicable to thecarriage of the animal, the Carrier assumes no liability for injury, loss,delay, illness, or death of the animal resulting from this non-compliance,unless the Carrier was at fault or negligent.

ThePassenger undertakes to reimburse the Carrier for all fines, penalties, losses,repairs, costs, and expenses reasonably incurred or charged to the Carrier as aresult of the animal, its behavior, or the Passenger's non-compliance withthese General Conditions of Carriage, the Carrier's Regulations, or theapplicable regulations, except in case of fault or negligence attributable tothe Carrier.

10.8.6 Additionalinformation

ThePassenger may obtain all the relevant information concerning the carriage ofPets and Trained Service Dogs, including the applicable conditions and the faresupplement referred to above, from the Carrier, its Authorized Agents, and onthe DreamJet Website.

10.9 Unclaimed andabandoned baggage

Forany Baggage not claimed by a Passenger within a reasonable period of time fromthe arrival of the Flight, the Carrier may charge the Passenger a reasonablestorage fee, corresponding to the costs actually incurred or likely to beincurred by the Carrier.

CheckedBaggage not collected or claimed by the Passenger within one (1) month of beingmade available will be considered abandoned. The Carrier may dispose ofabandoned Baggage, subject to the applicable regulations, without incurring any liability to thePassenger.

Inaccordance with the legal provisions in force in certain countries, Baggage notremoved may be handed over to the competent national authorities or destroyed.

Whereunclaimed baggage contains perishable goods, decomposable matter, or anyproduct representing a health, olfactory, or nuisance risk, the Carrier may, atits sole discretion and without prior notice, dispose of or destroy thisbaggage, without delay or, where applicable, within a maximum period oftwenty-four (24) hours following the arrival of the flight, in compliance withthe applicable airport procedures.

Nocompensation or reimbursement may be claimed by the Passenger under thismeasure.

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TheSchedules published by the Carrier or made known to the Passenger, inparticular departure and arrival times, Flight times and, where applicable, thedeparture or arrival terminal, are subject to change between the date ofReservation or issue of the Ticket and the date of carriage.

TheCarrier shall use reasonable efforts to carry the Passenger and his/her Baggagewith reasonable dispatch. However, Schedules may be changed for operational,technical, meteorological, safety, security, or air traffic control reasons,due to instructions from the competent authorities, or due to circumstancesbeyond the Carrier's reasonable control.

TheCarrier or its Authorized Agent shall provide the Passenger with the availableinformation relating to the Schedules applicable to the Flight concerned. It isthe Passenger's responsibility to provide the Carrier with accurate andup-to-date contact details so that he/she can be informed, as far as possible,of any changes affecting his/her Flight.

Unlessotherwise provided by the Convention, Regulation (EC) No 261/2004, orapplicable law:

a)     the Carrier cannot be held liable for errors, omissions, inaccurateinformation, or incorrect data published or disclosed by third parties beyondits control;

b)     the Carrier cannot be held liable for damages resulting from a change inthe Schedules, in particular with regard to flight dates, departure or arrivaltimes, terminals, or flight operations;

c)     the Carrier assumes no liability for flights or transport servicespurchased separately by the Passenger from a third party or as part of aseparate reservation.

TheCarrier undertakes to comply with the Convention and the laws and regulationsapplicable to the carriage of Passengers with regard to assistance, refund,re-routing and, if applicable, compensation in the event of delay orcancellation of the Flight. Passenger rights in this respect are specified inArticle 5.3 of these General Conditions of Carriage.

12.1 General provisions

Reimbursementof the Ticket price and/or surcharges, taxes, fees, or charges in respect ofthe Ticket may only be made where expressly provided for by the applicable FareConditions, these General Conditions of Carriage, the General Conditions ofSale and Use, the Special Conditions, and under the conditions provided fortherein, without prejudice to applicable law.

Refundsare made exclusively by the Carrier that issued the Ticket or its AuthorizedAgent, if authorized by that Carrier. Requests for refund of the Ticket must bemade to the Carrier or Authorized Agent who issued the Ticket, as applicable.

TheCarrier or Authorized Agent is authorized to reimburse the amounts refundableunder the Ticket for the benefit of the Passenger, the person who actually paidfor the Ticket, or any person duly designated by one of them, provided that therecipient of the refund satisfactorily proves his/her identity and, whereapplicable, the payment made.

Refundsmay also be made to the account associated with the debit card, credit card, orother payment method used to pay for the Reservation.

Refundsmade in accordance with this article constitute full and final payment by theCarrier and release it from any further requests for reimbursement relating tothe same Ticket, except for fraud or error attributable to the Carrier.

Unlessotherwise provided by applicable law, the Carrier shall issue the refundaccording to the original means of payment and in the currency used for paymentof the Ticket. If the Carrier agrees exceptionally to issue a refund in acurrency different from that used for payment of the Ticket, this refund willbe made at an exchange rate and under conditions determined by the Carrier.

Theloss, deletion, or inability to access the Ticket, the Itinerary and Receipt,or information relating to the Reservation does not, in itself, entitle thePassenger to a refund of the Ticket.

Wherethe Passenger is prevented from travelling, or has not been able to travel, dueto a case of Force Majeure, the price of the Ticket or the unused part of theTicket remains subject to the applicable Fare Conditions. The Passenger may, ifnecessary, benefit from the credit provided for in Article 5.1 of these GeneralConditions of Carriage, under the conditions defined therein and unlessotherwise provided by applicable law.

12.2 Amount of therefund

Wherethe Passenger has not used any part of the Ticket and the Ticket is refundable,the refund is equal to the price of the Ticket as well as any refundablesurcharges, taxes, fees, or charges paid in respect of the Ticket, less, whereapplicable, any Service Fees previously brought to the Passenger's attention.

Wherethe Passenger has used only part of the Ticket and the Ticket is refundable,the refund will be equal to the difference between, on the one hand, the priceof the Ticket and the refundable surcharges, taxes, fees, or charges paid inrespect of the Ticket and, on the other hand, the price of carriage between thepoints for which the Passenger has used the Ticket and the surcharges, taxes,fees, or charges corresponding to this carriage, less, where applicable, anyService Fees previously brought to the Passenger’s attention.

Theapplicable Service Fees previously brought to the Passenger’s attention remainthe property of the Carrier and are not refundable.

12.3 Reimbursement oftaxes and fees related to actual boarding

Regardlessof whether the Ticket price is refundable or non-refundable, the Passengerretains the right to request reimbursement of the individual taxes and feesdisplayed as such in the Ticket price, payment of which is linked to the actualboarding of the Passenger, where the Ticket is no longer valid and thePassenger has not been carried, in accordance with the applicable regulations.

Thiscan be done by any means, including online. The refund will be made no laterthan thirty (30) days from receipt of the request. No fee will be charged wherethe refund request is filed online. Where the request is made by means otherthan online, the Carrier may charge Service Fees not exceeding twenty percent(20%) of the amount refunded.

12.4 Right to refuserefunds

Unlessotherwise provided by applicable law and the reimbursement of taxes and feesreferred to in Article 12.3 above, the Carrier may refuse the total or partialrefund of the Ticket:

a)     where the refund request is submitted after the expiry of the TicketValidity Period;

b)     where the Ticket is non-refundable in accordance with the applicableFare Conditions;

c)     where the Ticket or the sums paid in connection therewith are or havebeen subject to a payment dispute or a so-called “chargeback” procedure, aslong as this dispute or procedure has not been definitively resolved. Wheresuch a dispute or procedure has resulted in the total or partial refund of thesums paid in connection with the Ticket, no refund will be due up to the amountof the sums thus refunded, unless otherwise provided by applicable law, withoutprejudice to the right of the Carrier to claim a refund of any wrongly chargedback or refunded amount as well as any costs, penalties, or charges reasonablyborne or imposed on it as a result of an unfounded or fraudulent paymentdispute or chargeback;

d)     where the Ticket has been presented to the Carrier, a public authority,or any third party in order to meet a legislative or regulatory obligation tohave a ticket allowing the Passenger to leave the country concerned, unless thePassenger provides sufficient evidence that he/she is authorized to stay in thesaid country or that he/she will leave via another carrier or by any othermeans of transport;

e)     where the Passenger has not been permitted entry by the authorities ofthe country of destination or transit and has, as a result, been returned tohis/her point of embarkation or any other destination;

f)       where the Ticket is stolen, falsified, counterfeited, fraudulentlyobtained or paid for, or where it has already been used, refunded, or replaced;

g)     where the Passenger has been refused carriage in the cases provided forin Article 9 of these General Conditions of Carriage or by the applicableregulations.

TheCarrier may ask the Passenger for any proof necessary to establish his/herright to a refund, the identity of the person who paid for the Ticket, themeans of payment used, or that no refund has previously been issued.

13.1 General provisions

Onboard the aircraft, the Passenger must not behave in such a way as to disturb,inconvenience, threaten, or endanger one or more persons, property, or theaircraft.  As such, the Passenger must not prevent the crew from carryingout their duties and must comply with the instructions and recommendations ofthe crew, the captain, or the Carrier aimed in particular at ensuring safety,security, good order on board, the smooth running of the Flight, and thecomfort of Passengers. 

Smokingon board the aircraft is strictly prohibited, including the use of anye-cigarette, e-cigar, vape, or similar device.

Consumptionon board of alcoholic beverages brought by the Passenger is not permitted. TheCarrier or the crew may also limit or prohibit the consumption or service ofalcoholic beverages on board where necessary for reasons of safety, security,health, good order on board, or the comfort of Passengers.

Narcotics,drugs, and illicit substance must not be brought, possessed, or consumed onboard. The Carrier reserves the right to report any breach to the competentauthorities. 

Ifthe Passenger does not comply with the provisions of this Article, theprovisions of Article 9 of these General Conditions of Carriage, or if he/shecommits a wrongdoing or a criminal offence on board the aircraft, the Carrierreserves the right to take any appropriate measures and to exercise anyrecourse against him/her. 

Withoutprejudice to the measures that may be taken on board in accordance with thisarticle, the Passenger’s behavior on board, during embarkation, disembarkation,or a previous Flight may justify implementation of the flight ban measuresprovided for in Article 9.2 of these General Conditions of Carriage.

13.2 Dangerous behavior

Wherethe Carrier, the captain, or the crew has legitimate reasons to consider that aPassenger’s condition or behavior compromises or may compromise safety,security, good order on board, or the health or comfort of the persons onboard, the Carrier may, at any time during the Flight, take any appropriate,reasonable, and proportionate measures, in accordance with the applicableregulations.

Thesemeasures may include, in particular, instructions given to the Passenger;service restrictions; a change of seat; mitigation or restraint measures, wherereasonably necessary; disembarking the Passenger; refusing to carry him/her onthe remaining segments of his/her journey; and, if applicable, implementing themeasures provided for in Article 9.2 of these General Conditions of Carriage orreporting the incident to the competent authorities so that they can initiateproceedings against the Passenger in connection with any criminal offenceshe/she may have committed.

Thecaptain is empowered to take any measure he/she deems necessary, reasonable,and proportionate in order to guarantee the safety of the Flight, to maintainorder and discipline on board and, where applicable, to allow the Passengerconcerned to be handed over to the competent authorities.

Thismay be the case, in particular, where the Passenger:

a)     has deliberately interfered with the crew in the performance of theirduties;

b)     refuses to comply with the safety or security instructions of thecaptain, crew, or ground staff;

c)     refuses to comply with instructions relating to the wearing of seatbelts or the smoking ban;

d)     engages in threatening, violent, abusive, insulting, disruptive, ordisorderly behavior toward the crew, ground staff, or other Passengers;

e)     is under the influence of alcohol, drugs, or medication in conditionsthat may compromise the safety, security, health, good order on board, orcomfort of other Passengers;

f)       does not comply with instructions relating to the consumption ofalcohol, drugs, or any substance that may alter his/her behavior;

g)     raises a false alarm, is a threat to safety or security, or is a threatto the aircraft, persons, or property;

h)     commits or attempts to commit an offence on board the aircraft;

i)       damages or attempts to damage the Carrier's property, the equipment ofthe aircraft, or the property of third parties.

13.3 Passengerliability and costs related to unacceptable behavior

ThePassenger is liable for damage, losses, fees, and costs caused by his/herbehavior, subject to applicable law.

Inparticular, where the Passenger’s behavior leads the Carrier to delay or cancelthe Flight, to divert the aircraft to an unforeseen destination, to disembarkthe Passenger, to request the intervention of the competent authorities, or totake any other necessary measure, the Passenger undertakes to reimburse theCarrier for the costs, expenses, losses, penalties, or charges reasonably borneor imposed on it as a result of this situation.

TheCarrier reserves the right to exercise any recourse against the Passenger forbreaches committed on board the aircraft, including in order to obtaincompensation for direct or indirect damage suffered by the Carrier.

13.4 Use of electronicdevices on board the aircraft

Forsafety, security, or operational reasons, the Carrier may decide to restrict orprohibit the use of electronic devices on board the aircraft, including:

a)     mobile telephones;

b)     laptops;

c)     digital tablets and e-readers;

d)     personal recorders;

e)     personal radios

f)       audio or video players;

g)     electronic games; or

h)     transmission devices, such as radio-controlled toys or walkie-talkies.

ThePassenger must comply with the crew's instructions relating to the use,storage, placing in airplane mode, switching off, or recharging of thesedevices.

Hearingaids, pacemakers, and other medical devices implanted or required by thePassenger may be used in accordance with the applicable regulations and crewinstructions.

Electroniccigarettes, e-cigars, vapes, and their batteries must not be used or rechargedon board the aircraft. These devices must be kept in the cabin, protectedagainst accidental activation, and remain under the Passenger’s control for theduration of the Flight, unless instructed otherwise by the crew.

13.5 Capturing,recording, and broadcasting images or sound on board

Exceptwith the prior and explicit consent of the persons concerned, Passengers mustnot capture, record, photograph, film, or broadcast, in any form and by anymeans, the image, voice, or any element allowing the identification of a memberof the crew or another Passenger. 

Passengersmust also refrain from capturing, recording, or broadcasting images, sound, orinformation relating to safety or security operations, crew instructions, anon-board incident. or any situation that may affect the safety, security,privacy, or dignity of persons, or good order on board.

Passengersmust comply with any crew instructions relating to the capture, recording, orbroadcasting of images, sound, or information on board.

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Where,within the framework of or in connection with the Contract of Carriage, theCarrier offers, allows the reservation of, or facilitates access to ancillaryservices provided by third-party partners or service providers, separate fromthe Air Transport provided under the Contract of Carriage, these services giverise, unless expressly indicated otherwise, to a separate contract between theservice provider concerned and the Passenger or any other person havingcontracted said services.

Inthis context, unless otherwise expressly stated or provided by applicable law,DreamJet acts only as an intermediary for the provision, reservation, ormarketing of these ancillary services. The provision, performance, amendment,cancellation, refund, and liability regime applicable to these ancillaryservices are governed by the terms and conditions, fare conditions, commercialpolicies, and liability rules specific to the third-party service providerconcerned.

Theterms and conditions applicable to the services provided by third-partypartners or service providers are available from the relevant service providerand, where applicable, on request from the Carrier where available.

DreamJetcannot be held liable for non-performance, improper performance, cancellation,amendment, delay, or any damage resulting from services provided by athird-party partner or service provider, except for fault directly attributableto DreamJet. Any complaints relating to these services must be addressed to therelevant third-party service provider.

Inparticular, unless otherwise provided in public policy provisions of applicablelaw, DreamJet is not liable for damage to Passengers or their Baggage duringcarriage by road, rail, sea, or any other mode of non-air transport provided bya third party.

Themere fact that a land, rail, or sea transport service or any other ancillaryservice provided by a third party is identified under the Carrier's DesignatorCode offered on the DreamJet Website does not change DreamJet's status as anintermediary or the liability regime applicable to the third-party serviceprovider, unless expressly stated otherwise or unless otherwise provided byapplicable law.

15.1 General provisions

Thisarticle applies to Passengers, minor children, and persons under their care, aswell as Pets and Trained Service Dogs travelling with them.

ThePassenger must inform him/herself, before the Reservation and until thedeparture of the Flight, of the entry, exit, stay, and transit conditionsapplicable in any country he/she leaves, enters, crosses, or is in as a TransitPassenger, and undertakes to comply with all applicable legal, regulatory,administrative, health, customs, police, safety, security, immigration, andborder control requirements.

ThePassenger must obtain and present, at the first request of the Carrier, itsAuthorized Agents, its service providers, or the competent authorities, allpassports, visas, travel authorizations, entry, exit, or transit documents,health certificates, and any other document or information necessary forhis/her journey, that of the persons for whom he/she is responsible and, whereapplicable, his/her Pet or Trained Service Dog.

ThePassenger must also, within the required time frames, provide all theinformation that the Carrier is required to collect, verify, or submit to thecompetent authorities.

Whererequired by the applicable regulations or the competent authorities, thePassenger authorizes the Carrier to check, record, copy, submit, retain, orhave retained the information on his/her travel documents or any othersupporting documents required.

TheCarrier may refuse carriage of the Passenger, his/her Baggage, or his/her Petor Trained Service Dog in accordance with Article 9 of these General Conditionsof Carriage, where the Passenger does not present the required documents orinformation, refuses to provide them, or where the Carrier has legitimatereasons to doubt their validity, authenticity, accuracy, lawfulness, orcompliance.

TheCarrier cannot be held liable for the consequences suffered by the Passengerresulting from the absence, insufficiency, invalidity, expiry, inaccuracy, orirregularity of the required documents or information; non-compliance with theapplicable formalities; or lack of cooperation of the Passenger with thecompetent authorities or the Carrier.

15.2 Informationprovided by the Carrier

TheCarrier may make available to the Passenger, in particular on its Website orduring the Reservation, certain information relating to the formalities,restrictions, or measures applicable to his/her journey.

Thisinformation is provided as a guide on the basis of information available at thetime of its dissemination and may be amended at any time by the competentauthorities. It is the Passenger's responsibility, up until the time ofdeparture, to check the applicable formalities and conditions with thecompetent authorities, embassies, consulates, or other bodies.

Theprovision, failure to provide, inaccuracy, or amendment of this informationdoes not constitute a guarantee of entry, transit, stay, or admission to aterritory and cannot give rise to the right a refund or compensation, exceptfor fault directly attributable to the Carrier or unless otherwise provided byapplicable law.

15.3 Refusal of entry,transit or admission to a territory

TheCarrier is not responsible for the refusal of entry, transit, stay, oradmission of Passengers by the competent authorities, nor for the direct orindirect consequences resulting therefrom.

Inthe event of refusal of entry, transit, or admission, or failure by thePassenger to comply with the applicable formalities, the Passenger mustreimburse the Carrier for any fines; penalties; guarantees; detention,accommodation, monitoring, assistance, return, or re-routing costs; or anyother sum borne by the Carrier as a result of this situation.

Wherethe Carrier is required to carry the Passenger to his/her point of departure orany other destination pursuant to the applicable regulations or a decision ofthe competent authorities, the Passenger shall pay the price of thecorresponding transport as well as all associated costs.

Thefare for the Ticket for carriage to the point where entry, transit, oradmission has been refused is non-refundable, unless otherwise required byapplicable law or more favorable provisions of the applicable Fare Conditions.

TheCarrier reserves the right to deduct the sums it has borne due to the Passengerfrom any amount refundable under the Ticket or any amount belonging to thePassenger and held by the Carrier, subject to the public policy provisions ofapplicable law.

15.4 Customs, police,or other public authority inspections

Whererequired by the competent authorities, the Passenger must be present during theinspection of his/her Baggage and must cooperate with customs, police,immigration, health services, airport authorities, or any other competentauthority.

TheCarrier is not responsible for damage, losses, delays, seizures, confiscations,costs, or other consequences resulting from such inspections or the Passenger'sfailure to cooperate during the inspection, except for fault directlyattributable to the Carrier.

ThePassenger shall indemnify the Carrier for any damage, fees, penalties, costs,charges, or claims resulting from any act, omission, or failure to cooperate bythe Passenger in connection with such inspections.

15.5 Safety andsecurity checks

ThePassenger agrees to submit to any safety or security check imposed by theapplicable regulations, the competent authorities, airport managers, theCarrier, its Authorized Agents, or its authorized service providers. Thesechecks may relate to the Passenger, his/her Baggage, his/her personalbelongings, his/her Pet, or his/her Trained Service Dog.

ThePassenger undertakes to fully cooperate with these checks and to comply withthe instructions given to him/her in this context.

TheCarrier may refuse carriage of the Passenger, his/her Baggage, his/her Pet, orhis/her Trained Service Dog in accordance with Article 9 of these GeneralConditions of Carriage where the Passenger refuses to submit to the requiredchecks, refuses to cooperate, or where this refusal is necessary in order tocomply with the applicable regulations, the requirements of the competentauthorities, or safety or security requirements.

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Whereseveral Carriers participate in the provision of Air Transport by virtue of aTicket or an Additional Ticket, the carriage is considered, for the applicationof the Convention, as a single operation where it has been regarded as such bythe parties.

Inthe context of a successive Carriage, the Carrier is only liable for the partof the Carriage carried out by its own means, unless otherwise provided for bythe Convention or applicable law.

Inthe event of destruction, loss, damage, or delay of Baggage, the Passenger orhis/her successors in title may exercise their remedies in accordance with theConvention, in particular against the Carrier who carried out the carriageduring which the event occurred and, if applicable, the first or last Carrier.

17.1 Scope

TheCarrier's liability is governed in particular by the Convention, Regulation(EC) No 2027/97 as amended by Regulation (EC) No 889/2002, and applicable law.

Passengerrights in the event of delay, cancellation, denied boarding, or downgrading aregoverned, where applicable, by Regulation (EC) No 261/2004 and Article 5.3 ofthese General Conditions of Carriage.

TheseGeneral Conditions of Carriage govern DreamJet's liability when acting as aCarrier.

Thegeneral conditions of carriage of any Actual Carrier involved in thePassenger's journey, including where such Carrier is a Code Sharing Partner,will govern the liability of such Carrier for that portion of the Carriage which it performs,subject to the Convention and applicable law. These General Conditions ofCarriage may provide for conditions and limitations of liability different fromthose provided for in these General Conditions of Carriage.

Wherethe Actual Carrier is not the Carrier with whom the Contract of Carriage hasbeen entered into, the Passenger may address a complaint or claim to either, inaccordance with the applicable regulations.

17.2 General provisions

IfDreamJet is liable, it may only be so under the conditions set out in theConvention, these General Conditions of Carriage, and applicable law. In theevent of incompatibility, the Convention and the public policy provisions ofapplicable law will prevail.

DreamJetmay not be held liable:

-         where DreamJet, its employees, agents, or representatives have compliedwith any applicable laws, regulations, decisions, requirements, or instructionsfrom the competent authorities; or

-         where the Damage results from the Passenger's non-compliance with thesesame provisions.

Unlessotherwise required by applicable law, DreamJet's liability is limited todirect, proven, and compensatory Damages to which the Passenger is entitledunder the Convention or applicable law.

TheContract of Carriage, including these General Conditions of Carriage and anyexclusions or limitations of liability contained herein, will apply to andbenefit the Authorized Agents, employees, agents, and representatives ofDreamJet acting in the performance of their duties, and the owner, operator, orcharterer of the aircraft used by DreamJet and their employees, agents, andrepresentatives, in the same manner as it applies to DreamJet.

Thetotal amount that the Passenger or his/her successors in title may recover fromthese persons may not exceed the total amount of DreamJet's liability.

Wherethe negligence or wrongful act or omission of the Passenger, the person seekingcompensation, or the person from whom he/she derives his/her rights caused orcontributed to the Damage, DreamJet may be relieved, in whole or in part, ofits liability in accordance with the Convention and applicable law.

Nothingin these General Conditions of Carriage constitutes a waiver of any exclusion,limitation of liability, or defense that DreamJet or the persons referred toabove may have under the Convention or applicable law.

17.3 Death, bodilyinjury, and other personal injury

DreamJetis liable for Damage in the event of death, bodily injury, or any otherpersonal injury suffered by a Passenger where the accident that caused theDamage occurred on board the aircraft or during boarding or disembarking,within the meaning of the Convention.

DreamJet'sliability for death, bodily injury, or any other personal injury is not subjectto any financial limit. Compensable Damage covers only damage actually sufferedand proved, as determined by an out-of-court settlement, an assessment, or adecision of the competent courts.

DreamJetmay be exonerated, in whole or in part, where the Damage was caused oraggravated by the negligence or wrongful act or omission of the Passenger, theperson seeking compensation, or the person from whom he/she derives his/herrights.

Similarly,DreamJet may also be exonerated where the death, disability, illness, or bodilyinjury occurred as a result of the Passenger's physical or mental health, priorto boarding the Flight, or the aggravation thereof.

ForBodily Injury exceeding 151,880 SDRs per Passenger, DreamJet cannot be heldliable if it proves that the Damage was not caused by its negligence or awrongful act or omission attributable to it or its employees, representatives,or agents, or that it resulted exclusively from the negligence or wrongful actor omission of a third party.

Inthe event of death or bodily injury resulting from an air accident, the PersonEntitled to Compensation may receive an advance to cover his/her immediateneeds. In the event of death, this advance will not be less than the euroequivalent of 16,000 SDRs per Passenger. Subject to applicable law, it will bepaid within fifteen (15) days of the identification of the Person Entitled toCompensation.

Thisadvance is not an acknowledgement of liability. It is offset against anycompensation subsequently payable and is not refundable, except where it isestablished that its beneficiary was not entitled to compensation or that thenegligence or wrongful act or omission of the person seeking compensation orthe person from whom he/she derives his/her rights caused or contributed to theDamage.

DreamJetreserves all rights of recourse and subrogation against any third party.

17.4 Damage caused bydelay in the carriage of the Passenger

Onlydirect Damage, proven and resulting directly from a delay, is compensable. ThePassenger must establish the existence and amount of the Damage invoked.

DreamJetis not liable for Damage resulting from delay where it proves that it, itsemployees, or agents have taken all measures that may reasonably be required toavoid it or that it was impossible for them to take such measures.

DreamJetmay be exempted, in whole or in part, where the delay is attributable to thePassenger or where the Passenger contributed to the delay.

DreamJet'sliability for Damage resulting from a delay in the carriage of Passengers islimited to 6,303 SDRs per Passenger, unless an act or omission is committedwith the intention of causing Damage or recklessly and with the knowledge thatDamage could result.

17.5Damage to Baggage or resulting from Baggage delay

DreamJetis liable for Damage occurring in the event of destruction, loss, damage, ordelay of Checked Baggage where the event giving rise to the Damage occurred onboard the aircraft or during the period in which DreamJet had custody of suchBaggage.

ForHand Baggage carried on board, the Carrier may only be held liable in the eventof proven fault of the Carrier, its employees, or agents.

DreamJetis not liable for Damage to Baggage where such Damage results from the nature,inherent defect, normal wear and tear, defect, or improper packing of theBaggage or its contents.

DreamJetmay be exonerated, in whole or in part, where the Damage results from thenegligence or wrongful act or omission of the Passenger, the person seekingcompensation, or the person from whom he/she derives his/her rights.

Thisexoneration may apply in particular where the Damage concerns items whosecarriage in Checked Baggage is prohibited or discouraged by these GeneralConditions of Carriage, including fragile items, perishables, valuables,important documents, cash, jewelry, electronic devices, medicines, keys, andsimilar items, unless otherwise provided by applicable law.

DreamJet'sliability in the event of destruction, loss, damage, or delay of Baggage islimited to 1,519 SDRs per Passenger, except where the Passenger has duly made aSpecial Declaration of Interest in accordance with these General Conditions ofCarriage and paid the applicable costs, or unless the act or omission wascommitted with the intention of causing Damage, or recklessly and with theknowledge that Damage would probably result.

Wherethe Passenger has duly made a Special Declaration of Interest inaccordance with Article 10.6.2 and paid the applicable fees, DreamJet'sliability is limited to the declared value, unless DreamJet demonstrates thatthis value exceeds the Passenger's real interest upon delivery.

ThePassenger is liable for any Damage caused by his/her Baggage to other personsor property, including the property of DreamJet, its employees, agents, orservice providers, and undertakes to indemnify DreamJet for any losses, costs,claims, or expenses resulting therefrom.

Claimsrelating to Baggage must be presented in the forms and within the time framesprovided for in Article 18 of these General Conditions of Carriage. Liabilityactions are subject to the time limits set out in Article 19 of these GeneralConditions of Carriage.

17.6 Carriage byanother Carrier

WhereDreamJet issues a Ticket for a transport service provided by another Carrier,or registers Baggage intended for transport by another Carrier, without itselfacting as a Contracting Carrier for the part of the Transport concerned,DreamJet acts as agent for that Carrier, unless otherwise stipulated orprovided by applicable law.

DreamJet'sliability is limited to Damage occurring during Air Transport carried out byits own means or for which it acts as a Contracting Carrier, in particularwhere its Designator Code appears on the Ticket or Coupon corresponding to theFlight concerned.

Inthe case of Checked Baggage carried as part of a successive Carriage, thePassenger or his/her successors in title may exercise their remedies inaccordance with the Convention, in particular against the Carrier who carriedout the carriage during which the event occurred and, if applicable, the firstor last Carrier.

Thereceipt of Checked Baggage, by the Passenger or a person in possession of aBaggage Check or a Baggage Identification Tag, without any complaint on his/herpart within the time limits set out in this article, in accordance with theConvention and the applicable regulations, constitutes, in the absence of proofto the contrary, a presumption that this Baggage has been handed over tohim/her in good condition and in accordance with the General Conditions ofCarriage.

Inthe event of Damage to Checked Baggage, the Passenger must send the Carrier awritten complaint as soon as the Damage is discovered, and no later than seven(7) Days from the date of receipt of the Checked Baggage concerned.

Inthe event of a delay in the carriage of Checked Baggage, the Passenger mustsend the Carrier a written complaint within twenty-one (21) Days following thedate on which the last piece of Checked Baggage was made available to him/her.

ThePassenger or his/her successors in title are deprived of their rights tocompensation where no action is brought within two (2) years from:

·       the date of arrival atthe place of destination;

·       the date the aircraftshould have arrived; or

·       the date of terminationof carriage.

Themethod of calculating this period is determined by the law of the court hearingthe case.

Unlessotherwise provided for in these General Conditions of Carriage or applicablelaw, the Day of the event, notification, or communication giving rise to aperiod will not be counted in the calculation of this period.

TheContract of Carriage ends at the end of the performance of the transportservices provided for in the Ticket.

TheContract of Carriage may also terminate before completion in the cases providedfor by these General Conditions of Carriage or the applicable Fare Conditions.

Inparticular, failure by the Passenger to comply with the obligations arisingfrom the Contract of Carriage, these General Conditions of Carriage, the FareConditions, the Carrier's Regulations, or applicable law may result in refusalof carriage, cancellation of the Reservation, or termination of the Contract ofCarriage under the conditions provided for in these General Conditions ofCarriage.

Insuch a case, the consequences applicable to the amounts already collected onthe price of the Ticket remain subject to the applicable Fare Conditions, theseGeneral Conditions of Carriage, and applicable law.

Refusalof carriage or termination of the Contract of Carriage under the conditionsprovided for in this article does not deprive the Carrier of the right to claimcompensation for any damage suffered as a result of the Passenger's behavior orbreach.

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TheseGeneral Conditions of Carriage are subject to French law, without prejudice tothe mandatory provisions applicable to the consumer under the law of his/hercountry of habitual residence where this is applicable.

Therights and obligations arising from international carriage by air remainsubject, where applicable, to the provisions of the Montreal Convention of May28, 1999, and any other international convention or applicable law.

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