Before Your Flight

As La Compagnie operates international flights, you must have a valid passport in your possession at the time of your flight. All passengers must verify entry and residence requirements with the embassy or consulate of their destination country, or via the travel doc website, before their flight. This includes checking if you need a travel visa or other documents.

You are responsible for ensuring your passport is valid and renewing it if necessary. On the day of departure, La Compagnie reserves the right to deny boarding if your documents do not meet the destination country's requirements. If issues arise upon arrival, you will be liable for any charges imposed on La Compagnie by the destination country.

• ‍Requirements for entry into France
• Requirements for entry into the U.S.

To check entry conditions as well as the current Covid-19 restrictions, we invite you to keep yourself informed and regularly check the following websites:

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The importation of various products is regulated in both France and the United States. For specific questions, please contact the relevant government departments :

• ‍France
• U.S.

Passengers must complete the Electronic System for Travel Authorization (ESTA) prior to entering United States territory. Complete your ESTA application no later than 72 hours before you travel with us.

Since June 2025, a passport-style photo is now required for all new ESTA applications. Please ensure that the file you provide meets the official requirements at the time of your request.

You may apply for your ESTA authorization online at : ESTA (Electronic System for Travel Authorization)

Authorization can be obtained online at the following address : ESTA (Electronic System for Travel Authorization)

Children traveling alone or with their parents must have a valid passport under the name of the accompanying person.

For more information about entry and residency formalities, contact your destination country's embassy or consulate.

When traveling with La Compagnie, 2 checked bags are included in all fares. The maximum dimensions for checked baggage are as follows:

• Maximum weight per bag: 70 lb / 32 kg
• Total dimensions per bag: 62 in / 158 cm (Height + Length + Width)

If your baggage exceeds the total dimensions allowed or you wish to add an additional bag, an extra fee (per bag) will apply :

• €200 for flights departing from Europe to the United States
• $200 for flights departing from the United States to Europe

Please note that bags exceeding 118 in /300 cm in total dimensions (Height + Length + Width) will not be accepted at check-in.

In addition to your checked baggage, La Compagnie allows you to carry the following sports equipment for free (1 item per category) :

• Skis : Maximum weight of 32 kg
• Surfboards, windsurf board or kiteboard : Not exceeding 2.50 m/1m and not exceeding 20 kg.
• Golf bags with clubs : Maximum weight of 15 kg.
• Bikes : 75 x 37,5 x 25,5
• Hockey bag (up to 5 sticks)

• (*) One registered item per person

Note: Electric bikes, scooters, and sports equipment are not accepted onboard La Compagnie flights.

Onboard, you are allowed 1 carry-on bag, max 21.6 x 13.7 x 9.8 in (55 x 35 x 25 cm).

You may also bring one accessory, such as a handbag, briefcase, laptop case, or camera bag.

The total maximum weight of all your carry-on baggage must not exceed 39 lb /18 kg.

The transport of liquids onboard is strictly limited to the following guidelines :

Liquids cannot exceed a volume of 3.3 fl oz (100 ml) per container. They must be placed in a clear plastic bag and presented at the security check.

Check out the restrictions

For safety reasons, the following items are strictly prohibited onboard our aircraft :

• Knives and sharp objects, firearms, and all ammunition
• Printer ink cartridges
• Liquids and all aerosols over 3.3 fl oz (100 ml)
• Gasoline, gas, solvents, acetone and all flammable products
• Fireworks, toxic or radioactive materials
• Insecticides, pesticides, etc.

In addition, these items are prohibited in checked baggage :

• Spare lithium batteries
• Large electronic devices (laptops, tablets) and electronic cigarettes; however, these can be transported in your carry-on baggage

This list is not exhaustive, click here to view the full list of items allowed and prohibited in both checked and carry-on baggage.

For any further questions, please contact our Call Center..

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If you encounter a problem with your baggage, please follow these steps:

• Report the issue immediately to airport staff on site. They will have you fill out a Property Irregularity Report (PIR).
• Contact La Compagnie's Customer Care at customercare@lacompagnie.com, providing the following information: the PIR, your boarding passes and, in case of damaged baggage, photos of the damage and the baggage purchase receipt.
• For missing bags, La Compagnie covers essential items (clothing, underwear and hygiene products). To request a reimbursement, please attach receipts to your request.

We will do our utmost to quickly resolve any irregularities and ensure your satisfaction.

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Online check-in is available 24 hours before departure and closes two hours before flight departure.

(Certain categories of passengers, such as minors or those selected by authorities, are not permitted to check in online; they can only check in at the counter. In this case, please plan ahead for your arrival at the airport.)

Check-in opens 2 hours 30 minutes before the flight and closes 50 minutes prior to departure.

• In New York: Newark Liberty International Airport - Terminal B - Level 3 (Upper level)
• In Paris: Paris Orly Airport - Terminal 4 - Desk 45
• In Nice: Nice Côte d'Azur Airport - Terminal 2
• In Milan: Milan Malpensa Airport - Terminal 1
  

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Un passager est considéré comme un bébé jusqu’à la veille de son 2ᵉ anniversaire.

• Un bébé voyageant sans siège dédié bénéficie d’un tarif spécial bébé, équivalant à 10 % du tarif adulte.
• Il est également possible de réserver un siège pour votre bébé. Dans ce cas, le tarif appliqué sera le tarif adulte standard, et le bébé devra être installé dans un dispositif de retenue homologué avion.

Pour réserver la place supplémentaire pour votre bébé, contactez notre service client

• Nos cabines ne sont pas équipées de berceaux (bassinets).

Pendant le décollage, l’atterrissage et les phases de turbulence, le bébé doit obligatoirement être installé sur les genoux d’un adulte, attaché à l’aide d’une ceinture spéciale fournie par l’équipage.

En dehors de ces phases, si aucun siège n’a été réservé pour l’enfant, il peut rester sur les genoux de l’adulte accompagnant.

• Pour votre bébé, un repas nourrisson est inclus dans sa réservation
  Details : (composé d’une compote, d’un petit pot et d’un petit paquet de boudoirs)
  Nos appareils sont équipés de tables à langer dans les toilettes afin de faciliter les soins en vol.

Si votre enfant fête ses 2 ans entre l’aller et le retour, il sera nécessaire de réserver deux billets aller simple :

• Un aller au tarif bébé,
• Un retour au tarif enfant (équivalent au tarif adulte). 

Pour toute question ou demande particulière avant votre départ, notre service client se tient à votre disposition.