Special services

Free of charge or paying options, there are many special services you can request before your flight. Have a look at all your options and make your choice.

You can request a Special assistance before and after your flight.
Thank you in advance for letting us know your request upon booking, via Manage My Booking section or by calling our team +1 800 218 8187 before your departure, so that we may help you organize your trip.

Animals are not permitted on board with the exception of guide dogs and emotional pets (dogs and cats) in the cabin.

Acceptance of guide dogs and emotional pets are subject to the following requirements:

  • We don't accept any other animals except cats and dogs in the cabin
  • At least 48 hours prior to the departure inform our team and provide via E-mail the required official documents (doctor certificate, vaccination certificate, animal passport)
  • The dog of more than 6kg/13.2 lbs not carried in a kennel must wear a muzzle
  • Limited to 9 guide dogs or emotional pets per flight

La Compagnie will refuse boarding of the passenger and the animal if these requirements are not fulfilled.

Please note that due to our cabin configuration in case you travel with a dog, you will not be able to benefit from the full recline of your lie-flat seat.

For more information, please contact our team at +1 800 218 8187 or contactny@lacompagnie.com 

La Compagnie takes care of your children (from age 5 to 15 years old) throughout their travel experience. We make certain your kids enjoy their flight in safety and comfort from departure up until the moment their chosen relative comes and pick them up at arrival.

TRAVEL EXPERIENCE

Your child will enjoy a personal escort at both airports as well as priority boarding so that he/she has plenty of time to settle in and feel at home onboard.

During the flight, your child can take advantage of our entertainment offer, available on personal touchscreen tablets, as well as exceptional business class comfort including a quality seasonal meal under the caring supervision of our hostesses and stewards. A special meal adapted to young children is available and can be ordered.

BOOKING, CHECK-IN AND LUGGAGE

You can book an unaccompanied minor ticket by contacting our call center. To save time, La Compagnie suggests you prepare the following information:

  • Name, address and phone number of the individual bringing the child to the departure airport
  • Name, address and phone number of the individual picking the child up at the arrival airport

Please be aware that the check-in process must be completed at the check-in desk at least 50 minutes prior to departure. Once the booking is complete, we will provide you with all the necessary information concerning the time and place where our staff will welcome your child. Our staff will then escort your child to the aircraft.

Please remember to check-in any luggage your kid would not be able to carry by himself in the cabin.

A special meal adapted to young children is available and can be ordered. We invite you to make the request to our call center while booking the unaccompanied minor's flight.

SPECIFIC CONDITIONS

We welcome children with disabilities under a certain set of conditions. Please contact our call center for more information.

In the event that a flight is canceled or delayed, your child will remain under the constant supervision of our team, even if accommodation is needed. Should this occur, the persons whose contact details were given during the booking process will be informed immediately.

You can order a special meal, simply make the request when booking or no later than 51 hours before your flight in the Manage my booking section or by contacting our customer team. You'll have the choice among the options below:

  • Gluten free meal
  • Meal for diabetics
  • Muslim meal
  • Kosher meal
  • Asian vegetarian meal
  • Hindu meal
  • Vegetarian meal
  • Lacto vegetarian meal
  • Low lactose meal
  • Low salt meal
  • Baby meal
  • Child meal

To see the composition of special meals, visit this page (.pdf, 58kb).

We love sports ! Whether you love surf, ski, ride a bike or golf, La Compagnie invites you to travel with your sports equipment* at no extra charge**.

Passengers have to make sure that their equipment does not exceed the maximum allowance. La Compagnie has the right to refuse equipment.

*Golf bags, bike, surfboard, skis.
** No extra charge for 1 sports equipment per passenger

For any specific request about your equipment, you may contact our team at +1 800 218 8187