Special Services

Small dogs and cats (under 8 kg, or 18 lbs.) and dwarf rabbits can travel with you in the cabin at a fee equal $200 per flight. To ensure they travel in comfort and safety, please make sure you reserve this unique service in advance as there are limited spaces, and that you meet the following requirements: .

• Each passenger in your party may travel with one pet
• You must book the service at least 24h before the departure of your flight and confirm by paying the fee corresponding $200 per flight. You may make the booking online or by contacting our customer team
• • Your pet must be at least 6 months old, must weigh less than 15kg (33 lbs) and be microchipped (this must be done before the rabies vaccination). All vaccination shall be up to date and effective. The anti-rabies vaccination is mandatory. In the case of a first anti-rabies vaccination, the vaccine is effective from 21 days after inoculation (vaccination counts as day 0 and not day 1) until 1 year.
• For a flight to the US,dogs must have NOT been in a high-risk country (High Risk country list) in the past 6 months and your must complete a  CDC Dog Import Form for both Pets and Service Dog‍
• The certificate of good health, must not be issued more than 10 days prior to the outbound journey and more than 15 days prior to the return journey. The certificate of good health is included in the passport and shall be filled before departure. All documents should be in English‍
• Reminder : Any dog ​​or cat traveling within the European Union must be identified with a microchip.
  He must also have a European passport completed by an authorized veterinarian and attesting that he is duly vaccinated.
  If you do not have a European passport: we recommend that you find out about the regulations in force from the embassy of your destination country.‍

For your travels outside the European Union

Find out about the regulations in force for each country of origin and destination, without forgetting the countries of stopovers (vaccinations, quarantine, etc.)

Highly recommended links to consult :
USA / CDC
https://www.cdc.gov/importation/dogs/index.html?CDC_AA_refVal=https%3A%2F%2Fwww.cdc.gov%2Fimportation%2Fdogs%2Fenter-the-us.html
Europe
Voyager à l'étranger avec son animal de compagnie | Service-Public.frDémarche : Vous voyagez avec un chien, chat ou furet | Portail de la Direction Générale des Douanes et Droits Indirects

• Please note: The policy regarding the carriage of animals in the cabin only applies to flights operated by La Compagnie. For matching flights, please consult the specific conditions of the airline operating the flight.

Information is likely to change depending on the health situation and the restrictions imposed by the respective authorities of each country.

Your pet must remain inside its bag at your feet in front of your seat for the entire duration of the flight.

Please note that due to the configuration of the cabin, if you fly with your pet, you won’t be able to enjoy the comfort of your seat in a fully reclined position.

For the comfort of your pet and other passengers, a maximum of 3 pets are allowed on any given flight. When booking your pet option, you will be notified if we are able to welcome your pet or if the quota has been reached for the flight you are interested in booking.

La Compagnie will deny boarding to any passenger accompanied by a pet that does not comply with all the above rules.

Before boarding, you can take your pet to an "animal relief area" (areas where animals travelling in the cabin can relieve themselves). These areas are accessible:

• In Newark: in Terminal B on the south side "Immigration Hall"
• At Paris Orly: in Terminal 4, at gate 48

Remark: La Compagnie’s pet policy only applies to La Compagnie’s flights. In case of connecting flights, please check the other airline policy.

As per official legislation from the US Department of Transportation (DOT), La Compagnie does not consider emotional support animals as service animals as of July 14^th, 2021. For emotional support animals, you may travel with your pet in-cabin if he complies to the rules listed above.

La Compagnie only accepts service dogs that comply to the below rules, regardless of breed or type:

What is the difference between a pet in cabin and a service dog?

• A pet in cabin can be a cat, a dog or a rabbit below 15kg. To travel onboard La Compagnie passenger should pay a $200 fee and respect the conditions of transportation listes above.
• A service dog is a trained dog to assist his owner with various daily activities and is free of charge. There is no restriction with regards to their journey and they can be outside any bag. The Service Dog documentation will be asked at the check-in desk upon departure.

La Compagnie only accepts service dogs that comply to the below rules, regardless of breed or type:

• Each passenger can travel with a maximum of 2 service dogs.
• You must inform our customer service at least 48h before your departure that you will be traveling with your service dog.

From Aug 1^st 2024 further to new regulation published by CDC, please note below new policy exclusive Dog import to United-States for both Pets and Service Dogs :

• Minimum age of the dog : 6 months
• Dogs must have NOT been in a high-risk country (High Risk country list) in the past 6 months
• A CDC Dog Import Form must be completed for both Pets and Service Dog
• All usual and official required documents must be written in English

• You must submit the DOT form for approval at least 48h before your flight’s departure attesting to the Training & Behavior of your service dog.
• If you are traveling with a service dog, the dog must sit in the floor space in front of your assigned seat or within your ticketed personal space. The animal’s space may not extend into the aisles or into the foot space of adjacent travelers. You may use an approved in-cabin kennel for smaller dogs provided its use meets stowage requirements. Exit row seating is prohibited.
• Any dog of more than 6 kg (13.2 lbs) not carried in a kennel must wear a muzzle.

La Compagnie will deny boarding to any passenger accompanied by a service dog who does not comply with the above rules.

Please note that due to the configuration of the cabin, if you fly with your service dog you won’t be able to enjoy the comfort of your seat in a fully reclined position.

For more information please contact our team +1 800218 8187 / contact@lacompagnie.com

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Your child will enjoy a personal escort at both airports as well as priority boarding.

During the flight, your child can take advantage of our entertainment offer, available on personal touchscreen tablets, as well as exceptional business class comfort including a quality seasonal meal under the caring supervision of our hostesses and stewards.

A special meal adapted to young children is available and can be ordered, we invite you to make the request to our call center while booking the unaccompanied minor's flight.

You can book an unaccompanied minor ticket by contacting our call center. To save time, La Compagnie suggests you prepare the following information:

• Name, address and phone number of the individual bringing the child to the departure airport.
• Name, address and phone number of the individual picking the child up at the arrival airport.

Please be aware that the check-in process must be completed at the check-in desk at least 50 minutes prior to departure. Once the booking is complete, we will provide you with all the necessary information concerning the time and place where our staff will welcome your child. Our staff will then escort your child to the aircraft.

Please remember to check-in any luggage your kid would not be able to carry by himself in the cabin.

To avoid last-minute stress, complete the "unaccompanied minor" form online.You will need to provide this at the moment of checking in.

You can download it from this page.

Please print 3 copies of the travel documents before going to the airport.

• ‍Download the Unaccompanied minor form
  
• Download the Disclamer form‍

We welcome children with disabilities under a certain set of conditions.

Please contact our call center for more information.In the event that a flight is canceled or delayed, your child will remain under the constant supervision of our team, even if accommodation is needed.

Should this occur, the persons whose contact details were given during the booking process will be informed immediately.